Lead- Workplace Experience

This role requires to oversee all workplace related function in the circle. The Lead- EFSM will be responsible for managing daily operations, supervising administrative staff, and ensuring efficient and effective workplace management. The ideal candidate will have a proven track record in workplace/facilities/administration management, excellent leadership abilities, and strong organizational skills.

Key Responsibilities

Facilities Management:

• Implement workplace procedures and compliance to the central policies/SOP.
• Oversee facilities management and maintenance for all leased & owned Bharti Airtel Ltd. properties in circle.
• Monitor office projects locally and support the central REFM team on timely completion.
• AMCs & maintenance for all Airtel stores
• Adherence to safe practices at work especially with high risk tasks with controls and risk assessment post issuance of work permit.
• Parking management and Electronic security equipment maintenance & operations.
• Coordination with builders/owners for lease renewals/permissions/services under CAM.
• Overseeing mail room management.
• Coordination with Central SCM team for getting POs/Contracts for work.

Employee Services:

• Overseeing F&B services in cafeteria.
• Organizing offsite for business and Annual events.
• Support to employees on Insurance queries/claims.
• Organizing medical camps & other health related initiatives
• Driving CSR volunteer-ship in circle.
• Travel support through tie ups with hotels/managing guest house/cab partners.

Staff Supervision:

• Lead and manage the IFM & Facilities executive team.
• Conduct regular Monthly Management review with IFM partners and provide feedback for continuous improvement and excellent experience for employees.
• Foster a positive and collaborative work environment.

Budget Management:

• Develop and manage the Annual Operating budget for facilities and employee services for circle.
• Monitor expenses and suggest cost-saving initiatives.
• Ensure compliance with financial policies and procedures.

Communication and Coordination:

• Serve as the primary point of contact for internal and external stakeholders on workplace matters.
• Coordinate with other departments to ensure smooth business operations.
• Prepare regular reports and presentations on circle metrics and KPIs.

Compliance and Risk Management:

• Ensure compliance with relevant laws, regulations, and policies.
• Develop and implement risk management strategies.
• Maintain records and documentation in accordance with organizational requirements.
• Coordination with circle legal and regulatory team for agreements, notices and renewals.
• Reporting to center for monthly property compliances with accuracy.

Knowledge, Certifications and Experience:

Education Qualification : Graduation in Hotel Management/Engineering/MBA/Relevant specialisation