Lead - Wireless Operations

Role & responsibilities

• Responsible for Field engineer productivity monitoring and focus on increasing the Productivity
• Responsible for analysis on Varied assurance KPIs (SR, SLA, Repeat, Field productivity) and drive for KPI improvement
• Responsible to database management, MAPA corrections.
• Responsible for publish daily dashboard (SR, SLA, KPI, Other activity) and Monthly KPI report.
• Responsible for weekly interlock with CFTs
• Drive quality preventive maintenance at the locations (BTS & CPE end)
• Drive NOC team for AT, PM and periodic interlock with GSMC NOC team for KPI improvement and SR reduction
• To ensure tools & testers are up to date & available to the circles
• To ensure Safety compliance & mental wellness
• To track bottom performers in the team every month
• Align training & Coaching sessions with B2B head and Lead Assurance
• Responsible for field KPI Correction (RSSI,CRC,Spped & Duplex,Interference)
• Responsible for NMS visibility of all deployed devices in field Strong
• Cordination with various stakeholders-OEM,SAM ,NOC,Mobility,MW,TOCO Team
• Responsible to cordinate with TOCO partner to reduce TOCO related issues
• Responsible for new product POCs for SR reduction & SLA improvement

Preferred candidate profile

• Mandatory: Hands-on experience in operation and management of UBR/IWAN technology.
• Operation support experience on Radwin, Cambium, HFCL, MAKSAT UBR & Switches.
• Knowledge of MPLS and internet technology.
• As an Individual contributor, accountable for respective deliverables area.
• Ensure full awareness of the need of customer information
• To share technical knowledge with in the team and participate in cross skilling activities.
• Excellent problem solving skills