174 Bharti Airtel Jobs

Function: Customer Experience

Purpose of the Job

This role is responsible for project management and service delivery of all products & services.

• Project management, planning and scheduling implementation of MPLS services.
• On Time, within budget Implementation of the complete project
• Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.
• Enhance service delivery experience for the customer & revenue for the organization

Key Deliverables

• Customer engagement & communication
• Project kick off meeting/call with Customer
• Resolution of customer dependencies
• Share Project Plan with the customer
• e2e tracking & monitoring of project delivery
• Proactive & timely project status update to the customer
• Project Stage tracking & ensure timely delivery
• Project follow ups, escalations and constraint resolution
• Delivery of third party media/bandwidth
• Customer CPE integration & testing
• Schedule planned activities with the customers
• Accelerate & Maximize revenue by faster deployment of project

Skills Required

• Good understanding of project management concepts and methodology
• Excellent relationship management with customer, cross functional team
• Good written and verbal communication skills
• Good understanding of products, services
• Good planning & execution skills
• Can do attitude & problem solving skills
• Quick thinking & analytical ability
• Process orientation and eye for detail
• Result Orientation

Educational Qualifications

• 6 10 years project execution experience in Telecom/ISP industry
• Sound understanding of telecom technology,

products & services

Work Experience

• Diploma Technical, preferably B.E/B.Tech
• Qualify CS Hiring Test
• Strong communication skills
• Strong planning and execution skills