Program Manager

Program Manager

Mumbai Malad (wfo) , India

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before.

a) Minimum 5 years of IT experience

b) Minimum 2 years of Program Management experience.

c) 2 years’ experience of Network deployments.

d) Experience of handling/managing teams

e) On payroll of the Bidder.

• Act as a Single Point of Contact (SPOC) for the entire project & operational Life Cycle.

• Responsibility for the entire execution & management of the project after receipt of purchase order.

• Co-ordination for Delivery/Installation of New hardware in stipulated time frame

• Call flow management, Quality Service Delivery

• Overall monitoring and management of network gateway security and related services

• SLA management and reporting, Sign –off from end customer

• Submission of periodical Reviews and reports required to Customer.

• Crisis management / Change management and emergency response procedures.

• Preparation and submission of detailed Project documentation and regular progress report to LIC and progress of

• Initiatives taken by customer.

• Drive Quarterly Collection.

• Responsible for Documentation of important communication, MOM etc…

• Initiate regular monthly, quarterly business review meeting with customer head & regional offices as per RFP.

• Experience in deployment of MPLS, ILL, DDOS project in Large scale.