Bharat Financial Inclusion - General Manager - Operations (5-7 yrs)

Key Responsibilities:

- Develop and execute quarterly, semi-annual, and annual business plans for the state, including revenue achievement plans and revenue mix targets.

- Conduct market research and identify new business opportunities and market segments.

- Develop short-term and long-term sales and penetration plans for the assigned state in coordination with the Zonal Business Head.

- Prepare and manage budgets for capital and operational expenditures at the state level.

- Drive revenue growth through effective leadership, team management, and strategic initiatives.

- Manage and motivate a team of front-line sales personnel to achieve sales targets and meet company standards.

- Ensure channel partners adhere to company policies, procedures, and infrastructure requirements.

- Identify and assess state-level risks and implement appropriate mitigation measures.

- Ensure compliance with all relevant regulations, including Sa-dhan, MFIN, RBI guidelines, and Client Protection Principles.

- Monitor and track credit bureau reports.

- Contribute to the corporate-level risk rating process.

- Lead, mentor, and develop a high-performing team of branch and regional managers.

- Conduct regular performance reviews and provide feedback to team members.

- Ensure adequate training and development opportunities for all team members.

- Build a strong and motivated team culture.

- Monitor and control operational expenses at the state level.

- Ensure efficient and effective branch and regional operations.

- Maintain accurate and up-to-date records of all operations and financial activities.

- Prepare and analyze regular reports on state-level performance.

Qualifications:

- Proven experience in managing and leading high-performing teams in a fast-paced environment.

- Strong understanding of the financial services industry, with a focus on microfinance or related sectors.

- In-depth knowledge of relevant regulations and compliance requirements (Sa-dhan, MFIN, RBI).

- Excellent leadership, communication, and interpersonal skills.

- Strong analytical and problem-solving skills.

- Ability to work independently and as part of a team.

Strong business acumen and financial literacy