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Team Lead
Betsol
·
7-13 years
₹ 9.45 - 27L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Team Lead
Betsol
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage SLAs for chat and ticket escalations
- Work as an advocate of the customer while managing resolutions requiring cross-functional effort
- Point of contact for escalated questions and issues from T2
- Ensure issues, interactions, and ticket resolutions are properly documented in ServiceNow
- Keeps team current on changing policies, procedures, tools, and updates to reduce ticket volume
- Partner with the Compliance department on issues that require further escalation
- Proven ability to resolve issues; Strong passion for customer service
- Knowledge of Salesforce, PRM, BMS, Service-Now, and Salesforce is a plus
- Knowledge of Arise Registration, Enrollment and Partner Support standard operating pr
Employment Type: Full Time, Permanent
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What people at Betsol are saying
Rating based on 3 Team Lead
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Absolutely nothing.
Everything. Worst director, Ops manager is a boot licker.
- Salary - Bad+6 more
Team Lead salary at Betsol
What Betsol employees are saying about work life
Betsol Benefits
Work From Home 
Health Insurance 
Team Outings 
Job Training 
Soft Skill Training 
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