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4 Betsol Jobs

Incident Manager

4-8 years

Bangalore / Bengaluru

1 vacancy

Incident Manager

Betsol

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

1) Manage end to end Incident Management Process aligning to the ITIL guidelines while adopting to the organizational requirements.
2) Co-ordinate with various teams within and outside the organization to investigate and resolve incidents.
3) Ensures service excellence is achieved through managing major incidents for the organization with effective use of agreed tools and defined deadlines.
4) Capture timelines, prepare, review and publish the Root Cause analysis for major incidents within agreed timelines.
5) Works in a 24/7 environment, hence adhering to shift plans of the team.
6) Manage Bridge calls efficiently, capturing key points and ensuring all stakeholders communication is managed effectively and in a timely manner.
7) Make sure all incidents are resolved/closed within the Agreed SLA with timely communication.
8) Must have experience working with service management tools like JIRA, SNOW, alerting etc.
9) Any other related tasks as required.
Preferred qualities:
1) Confident, demonstrating command and control in situations.
2) Ability to multi-task and prioritize actions
3) Should be self-motivated and self-driven
4) Ability to work with people across the globe at all levels and escalate when required
5) Excellent communication and documentation skills, showing attention to details
6) Able to work with little or no supervision
B.E./B.Tech/MCA /BSc (Computer Science)

Employment Type: Full Time, Permanent

Functional Areas: Software/Testing/Networking

Read full job description

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What people at Betsol are saying

Incident Manager salary at Betsol

reported by 5 employees with 6-14 years exp.
₹8 L/yr - ₹14 L/yr
47% more than the average Incident Manager Salary in India
View more details

What Betsol employees are saying about work life

based on 216 employees
70%
81%
82%
51%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Betsol Benefits

Work From Home
Health Insurance
Team Outings
Job Training
Soft Skill Training
Education Assistance +6 more
View more benefits

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