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16 Benchmark Digital Partners Jobs
Associate Director, Subscriber Services
13-15 years
Bangalore / Bengaluru
1 vacancy
Associate Director, Subscriber Services
Benchmark Digital Partners
posted 2d ago
Job Role Insights
Key skills for the job
Job Description
- Lead and mentor a team, providing guidance on managing complex customer engagements
- Build and maintain strong C-suite relationships, acting as a trusted advisor
- Identify and drive upsell and cross-sell opportunities to maximize customer value
- Develop and implement customer success strategies to improve engagement, retention, and satisfaction
- Leverage customer insights and analytics to optimize service delivery and growth opportunities
- Collaborate with sales and product teams to ensure seamless customer experiences and business expansion
- Proactively address customer challenges and operational risks, ensuring long-term success
- Drive continuous improvement by gathering customer feedback and refining strategies
- 13-15 years of experience in customer success, account management, or customer experience, preferably in a SaaS environment
- Proven experience in identifying and executing upsell and cross-sell strategies to drive revenue growth.
- Excellent leadership and team management skills, with the ability to mentor and develop high-performing teams
- Ability to handle complex customer scenarios and navigate C-suite engagements effectively
- Strong analytical and problem-solving skills, leveraging data for decision-making
- High adaptability and ability to thrive in a fast-paced, dynamic environment
- Exceptional communication and relationship-building skills with a customer-first mindset
Employment Type: Full Time, Permanent
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