Account Manager - Sales

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Job Summary:

We are seeking an experienced Account Manager Sales to join our sales team. The ideal candidate will be responsible for encompassing a variety of responsibilities aimed at driving sales growth and managing client relationships within the IT Cloud Services. We're looking for someone with 6-8 years of experience, primarily focused on hunting new logos and expanding client bases in the IT services space. If you have a strong background in IT sales, managed services, staff augmentation, and digital transformation (ADMS), this might be a great fit for you!

Key Responsibilities:

• Drive New Client Acquisition: Lead the charge in identifying and acquiring new clients across industries. Generate new sales using existing and potential customer networks.
• Sales Leadership: Develop strategies to push growth in managed services, IT staff augmentation, and digital transformation solutions.
• Market Leadership: Stay ahead of industry trends and bring innovative solutions to meet clients evolving needs.
• End-to-End Sales Ownership: From lead generation to contract closure, take full ownership of the sales cycle.
• Build relationships: Develop and maintain long-term relationships with clients. Build and maintain relationships with clients, oversee sales, and achieve sales targets. Handle customer needs, resolve disputes, and make recommendations to improve sales performance.
• Handle customer needs: Address client needs and provide effective solutions to disputes.
• Set sales targets: Set sales targets and KPIs, and make regular reports on sales performance. Set and track sales account targets, aligned with company objectives.
• Improve sales: Make recommendations to improve sales performance.
• Oversee account representatives: Oversee account representatives to boost sales.
• Negotiate contracts: Negotiate contracts with clients.
• Understand sales performance: Understand sales performance metrics and how to deliver a good customer experience. Monitor sales metrics (e.g. quarterly sales results and annual forecasts) and supervise account representatives to ensure sales increase.
• Manage a portfolio of accounts to achieve long-term success.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Report on the status of accounts and transactions.
• Suggest actions to improve sales performance and identify opportunities for growth.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Devising campaign ideas and handling their management and execution.
• Leading a team of sales professionals and training them.
• Ensure team members have adequate resources to reach their sales targets.
• Reviewing customer feedback to identify areas for improvement.
• Establishing sales territories for an organization.
• Presenting campaign updates and statistics to key stakeholders.

Qualifications:

• Education and Experience:

Bachelor's or Master degree in Business Administration, Sales & Marketing, Information Technology, Computer Science, or a related field.

5-8 years of experience as an Account Manager Sales, preferably in the IT Cloud Services industry.

Skills:

• Excellent communication, negotiation and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Problem-solving and critical thinking skills.
• Experience managing large account portfolios.
• Knowledge of CRM software (Salesforce, Zoho, etc) and MS Office.
• Understanding of sales performance metrics.
• Good organizational skills and attention to detail.
• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Internship or professional experience in a sales or customer service role.
• Ability to multitask and juggle several responsibilities simultaneously.
• Excellent organizational skills and attention to details.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce.
• Good to have professional certification (ex: from Strategic Account Management Association)