Senior Officer - Client Invoicing and Collection

Position:

Senior Officer - Client Invoicing and Collection

Department: Accounting and Finance

Location: DLF Cybercity, Ramapuram, Chennai

Reports to: Finance Manager Shared Services

Primary Objective:

The Senior Officer - Client Billing and Collection is responsible for managing the company's client billing processes, ensuring timely and accurate invoicing, and overseeing the collection of outstanding payments. This position plays a critical role in managing relationships with clients to maintain positive cash flow, ensuring compliance with financial regulations.

Key Responsibilities:

1. Billing Management:

• Generate and issue invoices to clients based on agreed SLA.
• Ensure invoices follow contract terms, company policies, and regulatory requirements.
• Coordinate with project managers and other teams to ensure completeness and accuracy of billing information.
• Monitor and follow up on billing discrepancies, resolving issues to ensure client satisfaction.

2. Accounts Receivable Management:

• Track and follow accounts receivable based on SLA to ensure timely collection of payments.
• Establish and maintain positive relationships with clients to facilitate payment processes.
• Prepare and provide regular updates to the Team Leader on a regular basis.

3. Client Relationship & Support:

• Address and resolve client inquiries regarding billing and payments professionally and efficiently.
• Work closely with clients and project managers to provide documentation, statements, and billing history as requested.
• Maintain accurate records of client interactions, billing agreements, and collection activities.

4. Compliance & Process Improvement:

• Ensure compliance with company policies, procedures, and relevant laws or regulations in billing and collections.
• Contribute to the development and documentation of billing and collection processes.

5. Cash Application and Reconciliation:

• Ensure accurate posting of payments against relevant customer accounts as per SLA.
• Reconcile the payments against remittance advance and customer accounts.

6. General Accountabilities:

• Comply with and keep up to date with DBM VIRCON's behavior, business values, and practices, and with all applicable laws, regulations, and standards.
• Encourage a team-based work environment that leverages the team's expertise and knowledge and nurtures a climate of collaboration, care, and trust.
• Act in the best interest of DBM VIRCON at all times.
• Act always by DBM VIRCON Code of Conduct.
• Perform any other duties that are reasonably required from time to time.

Qualifications / Experience:

Experience:

Minimum of 5 years of experience in billing, accounts receivable, and credit control, preferably in a corporate or services environment.

Tertiary qualifications: B.Com / M.Com / MBA or any equivalent degrees.

Technical Skills:

• Proficiency in accounting software and MS Office Suite, especially Excel.
• Familiarity with billing systems (MS Dynamics and Advantage).

Interpersonal Skills:

• Ability to work well independently and in a team environment.
• Strong customer service orientation and relationship-building skills.

Communication Skills:

Strong verbal and written communication skills for effective interaction with clients and internal teams.