Global UX Designer Senior Specialist

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What Youll Do

As a member of BCG s Global IT UX Center of Expertise (CoE), you will be working on the user experience for BCG s products and services. You ll be responsible for research and design through a product s discovery phase to validation. We are seeking a highly creative and experienced Product Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging user experience for digital products and services.

Key Responsibilities:

• User Research & Analysis:
  • Conduct qualitative and quantitative user research to understand user needs, behaviors, and pain points.
  • Analyze user feedback and usage data to inform design decisions.
• Design Development:
  • Create wireframes, mockups, and prototypes that illustrate design concepts.
  • Develop design systems and guidelines to ensure consistency across products.
• Collaboration:
  • Work closely with product owners, engineers, and other stakeholders to define and implement innovative solutions from product discovery through MVP to scale.
  • Collaborate with cross-functional teams to ensure designs are feasible and align with technical constraints.
  • Engage with senior leadership, showcasing UX work and evidencing the contributions your research and design work have made to the team s broader strategic initiatives.
• Testing & Iteration:
  • Conduct Usability Testing and gather feedback to refine and improve designs.
  • Iterate on designs based on user feedback and analytics to enhance the user experience.
• Innovation & Trends:
  • Stay updated with the latest design trends, tools, and technologies.
  • Advocate for and implement best practices in user-centered design and Lean UX.

What Youll Bring

• Minimum of 6 years of commercial experience in product design preferably in a large, global enterprise.
• Proven experience in research and designing products from POC to MVP for multi-region deployment and rollout.
• Practical knowledge of iterative design methods and processes that follow a Lean UX approach.
• Comfortable leading UX workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.
• Proficient in operating across all stages of the design lifecycle from product discovery to delivery.
• Practical knowledge of working within product software development team with a deep understanding of agile, scrum and design thinking.

Who Youll Work With

Experience:

• Minimum of 6 years of commercial experience in product design preferably in a large, global enterprise.
• Proven experience in research and designing products from POC to MVP for multi-region deployment and rollout.
• Practical knowledge of iterative design methods and processes that follow a Lean UX approach.
• Comfortable leading UX workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.
• Proficient in operating across all stages of the design lifecycle from product discovery to delivery.
• Practical knowledge of working within product software development team with a deep understanding of agile, scrum and design thinking.

Skills:

• Expertise in mixed methods across generative and evaluative research, including surveys, interviews and usability testing using tools such as Qualtrics, Dovetail, Maze and UserTesting.com.
• Proficiency in design and prototyping tools such as Sketch, Figma and Adobe Suite.
• Strong understanding of user-centered design principles and methodologies.
• Excellent visual design UI skills with keen eye for detail and aesthetics.
• Strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.
• Expertise in user journey mapping, needs and sentiment analysis.
• Familiarity with front-end development principles (HTML, CSS, JavaScript) is a plus.
• Deep expertise in design systems and atomic design principles, working with UX patterns and component-based libraries.
• Comprehensive understanding of usability and accessibility standards across web, mobile and responsive platforms.

Personal Attributes:

• Innovative thinker with a passion for solving complex problems.
• Self-motivated with the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.
• Outcome-driven and focused on solving user and business problems.
• Evangelist for UX practices with an empathetic nature to champion the voice of the customer.
• Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines.
• Ability to navigate high levels of ambiguity.
• Hands-on practitioner able to think conceptually and work practically.
• Compelling visual storyteller and communicator.

Qualifications:

• Bachelor s degree in Product Design, Interaction Design or a related field. Master s degree preferred.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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