Global IT Quality Engineer Manager & Chapter Lead

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the worlds best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What Youll Do

In your role as the Global IT Software Engineer Senior Manager Chapter Lead, you will lead the Quality Assurance (QA) chapter within the IT Business Platforms team at BCG. This team manages critical platforms such as ServiceNow, Jira, Confluence, AdobeSign, UiPath, and Microsoft Power Apps. Embedded within our squad supporting HR Service Delivery in ServiceNow, you will focus on hands-on ServiceNow QA while also spearheading innovation and enhancement of QA processes across all platforms. Your leadership will ensure our practices not only meet but exceed the highest standards of efficiency and quality.A key part of your role will involve collaborating with the central QA Center of Excellence to align our QA strategies with industry best practices and to continuously refine and advance our processes. Additionally, you will be responsible for the direct line management of our QA engineers, guiding their professional development, and ensuring alignment with project goals and company standards. Your broader responsibilities will include managing QA engineers across the entire portfolio, setting QA direction across all platforms, and ensuring comprehensive quality assurance coverage.

What Youll Bring

A Bachelors or higher degree in Computer Science, Engineering, or a related field. Over 8 years of leadership experience in QA management within a software development environment. Demonstrated proficiency with test management and defect management tools such as Zephyr, TestRail, or qTest. Hands-on experience with key software platforms used by the IT Business Platforms, particularly ServiceNow, team is preferred. Expertise in modern QA technologies and methodologies, with a strong focus on process automation and optimization. A thorough understanding of Agile methodologies and a comprehensive grasp of the software development lifecycle, particularly within the QA context. Strong analytical and problem-solving abilities, capable of leading complex projects to successful outcomes.

Who Youll Work With

BCGs information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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