BCG - Manager - HR Shared Services/HR Operations (12-20 yrs)

BCG - Global HR Shared Services Manager - HR Operations

Position Description:

What You'll Do:

- As part of our HR Shared Services' team you will be responsible to lead and be accountable for successful delivery of HR Operational- processes of various employment lifecycle across various Geos.

- You will also be focused on continuous processes improvement and broadening of the scope of services delivered while maintaining process KPIS and SLAs.

- You will partner with the Hub HR and other Functional teams to facilitate, support and execute organizational procedures and participate in transformational journeys as required.

- As Global Services India continues to grow we seek a seasoned HR Shared Services Leader professional with the ability to scale as our organization transforms over the coming years.

Responsibilities include, but is not limited to:

- Lead and manage and oversee all HR operational processes related to employee lifecycle in alignment with regional compliances and organizational policies and provide strategic direction to the team.

- Ensure to maintain and monitor the service level KPIs and SLAs as defined for the processes.

- Accountable for work allocation and ensure focus on improving the team's productivity & deliver high efficiencies and have a mechanism to effectively measure performance metrics.

- Administer and maintain WD related datapoints and ensure 100% accuracy data integrity.

- Effectively manage any queries escalated and ensure that any issues are dealt with organizational guidelines and within defied timeline.

- Drive the harmonization of HR processes across business units / Geos and identifying opportunity for optimization.

- Effectively manage team's and your responsibility, to achieve the targets and performance standards expected from the Shared Services organization.

- Participate and lead in both internal and external audits as in when required.

- Drive the evolution of the HR shared services function and develop a future focused HR Shared services strategy.

- Identify and deliver service improvement activity through employing process improvement methodologies and the application of innovative thinking.

- Ability to understand business goals and market trends and leverage this insight to recommend and influence new approaches.

- Actively represent GS New Delhi within the wider Global HR community.

- Work with key stakeholders and customers to continuously evaluate the HRSS service, monitoring feedback and operational activity to improve the overall service.

You're Good At:

- Leading and managing others; a true people person who treats everyone individually, who focuses on strengths and growth, and who can link business objectives with the overall people agenda Leadership, decision making, stepping up and taking tough decisions when required.

- Building working relationships and quickly gaining trust with your key stakeholders.

- Communicating and doing so excellently.

- You are clear, direct, and understand how to adapt communications both written and verbal depending on who your audience is.

- You are super organized and efficient in essence, you have strong attention to detail and accuracy, particularly with complex problems, projects, and stakeholders.

- Looking for patterns and solutions when solving problems and coming up with ideas for change or innovation.

- You thrive working autonomously but also love to collaborate you are self-driven, anticipating challenges or bottlenecks and planning effectively around them.

- Acting as a thought partner and trusted advisor to those you work with, whether it's leaders or colleagues who seek advice.

- Navigating a complex organization and finding ways to drive your ideas forward and make things happen.

You Bring (Experience & Qualifications):

- Bachelor / Master Degree in Business, Human Resources, Organization Development or other related field is required.

- Minimum 12+ years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.

- Experience of managing and leading teams in an HR shared service environment that provides a wide range of services across the full employee lifecycle.

- A track record of reliable and valuable delivery and continuous improvement in a shared service environment.

- Knowledge and understanding of HR compliance, Administration, HR Generalist activities and Management Information (MI) reporting.

- Experience and managing data requests with a good knowledge of Data Protection legislation, its implications, and the need to comply.

- Exceptional interpersonal skills, sound judgement and the ability to juggle many competing priorities simultaneously.

- Ability to influence leaders and is able to build and nurture relationships across organization.

- Project Management experience to deliver operational excellence.

- Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies.

- Strong excel and PowerPoint skills, ideally Slack, Trello and Egnyte, Experience with HR Management systems like Workday and Case Management software is a plus.

- Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timings.

You'll Work With:

- Our colleagues from multiple functions across APAC, North America and Europe.