Branch Manager

Job Summary:

The Branch Manager is responsible for overseeing all operations at a branch, driving revenue growth, managing a team of academic counsellors, and ensuring client satisfaction. This role requires a strong focus on sales strategy, team leadership, and operational efficiency to achieve branch targets, optimize customer experiences, and enhance market presence.

Key Responsibilities:

• Sales Strategy & Planning:
• Develop and implement effective sales strategies and action plans to achieve the branch's targets.
• Monitor market trends, competitor activities, and client feedback to adjust sales tactics and ensure growth.
• Collaborate with the regional team to align branch goals with overall company objectives.
• Team Management & Leadership:
• Lead, mentor, and motivate the team to consistently achieve performance targets.
• Conduct regular performance reviews, provide coaching, and implement training programs to enhance the skills of the sales team.
• Customer Relationship Management:
• Address client inquiries, resolve issues, and ensure high levels of satisfaction.
• Identify new business opportunities and expand the customer base through networking and outreach.

Skills:

• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to interpret sales data and market trends.
• Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Key Performance Indicators (KPIs):

• Achievement of branch sales targets and revenue goals.
• Customer satisfaction and retention rates.
• Sales team performance and productivity.
• Market share growth and expansion metrics.

Working Conditions:

• Full-time, with occasional evening and weekend hours required.
• Travel may be required to meet with clients or attend events.