Branch Manager

Role & responsibilities

The Branch Head is responsible for leading and managing the operations of a branch, ensuring excellent customer service, driving business growth, and maintaining high levels of productivity and efficiency. The Branch Head will oversee all aspects of branch operations, including sales, customer service, risk management, and employee development.

# Key Responsibilities:

1. *Strategic Planning*: Develop and implement business plans to achieve branch goals and objectives.

2. *Leadership*: Lead, motivate, and develop a high-performing team to achieve excellent customer service and business results.

3. *Customer Service*: Ensure exceptional customer service, resolve customer complaints, and maintain high levels of customer satisfaction.

4. *Sales and Business Development*: Drive business growth by identifying new business opportunities, developing relationships with key customers, and promoting products and services.

5. *Risk Management*: Ensure compliance with regulatory requirements, manage risk, and maintain high levels of operational integrity.

6. *Operations Management*: Oversee all aspects of branch operations, including administration, finance, and facilities management.

7. *Performance Management*: Monitor and analyze branch performance, identify areas for improvement, and implement corrective actions.

8. *Communication*: Maintain effective communication with employees, customers, and stakeholders to ensure alignment with business objectives.

Preferred candidate profile

Preferred candidate in the same industry as of building materials.

Perks and benefits

Yearly Bonus and Medical Insurance