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Baroda Global Shared Services
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Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai
6-10 years
Mumbai, Mumbai Suburban
1 vacancy
Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai
Baroda Global Shared Services
posted 9d ago
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Job Description
Greetings from Baroda Global Shared Services Ltd.!!
We Are Hiring "Senior Manager" in Disputes Management process of our Digital Banking department at Mumbai location!!
Job details
- Position: Senior Manager
- Job location: Jogeshwari, Mumbai (MH)
- Job type: Full time | WFO
- Experience: 6Y - 10Y (relevant experience)
- Salary: At par with industry standards
Job description
- Managing day to day operation for Dispute resolution/Chargeback/BO & IO activity
- Managing day to day operation for ATM/BNA reconciliation
- Handling Day to day BAU Operations as per bank guidelines
- Ensuring process will be run as per given TAT and SLA
- Team Handling, creation of backup and work force management
- Responsible for supporting service and business units to ensure achievement of common goal.
- Robust MIS and reporting mechanism - Internal as well as Customer based on the frequency defined
- Identifying and resolving operational issues related to customers, vendors partners (external as well as internal) and ensuring resolution.
- Adherence of Banks / Regulatory TAT with respect to resolution.
- Conducting RCA on complaints to avoid repeated complaints of same nature.
- Exploring opportunities using automation, to reduce manual intervention, optimize cost / resources with higher efficiency.
- Participate & contribute towards process improvements, TAT reduction
- Attending meeting/review with different stakeholders
- Ensure Zero write-off due to processing errors.
- Responsible for Goal Setting daily / monthly / yearly reviews, discussion as per policy
Desired candidate profile
- Qualification: Any Graduate / Post Graduate
- Shall possess relevant experience in the above given job role
- Current / Last Designation should not be less than: "Manager"
- Early joiner
- Ready to relocate / work in Jogeshwari (Mumbai) location
Interested candidates are required to mail their updated resume to: harshavardhan.date@bgss.in
OR
Contact us on: +91 - 265 - 2611806
Employment Type: Full Time, Permanent
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What people at Baroda Global Shared Services are saying
Rating based on 11 Senior Manager
reviews
Anonymous · Sales & Business Development
in Jaipur
Nice to work in BGSS, Top management is directly and easily reachable, understand the ground challenge and put the best efforts to resolve the issue timely.
- Salary - Excellent
A lot dependency on parent organisation.
Senior Manager salary at Baroda Global Shared Services
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Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai
6-10 Yrs
Mumbai, Mumbai Suburban
Walk-in Interview | Telecaller | Domestic Outbound Calling | Vadodara
0-1 Yrs
₹ 1 - 2.25L/yr
Vadodara
