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178 Baroda Global Shared Services Jobs

Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai

6-10 years

Mumbai, Mumbai Suburban

1 vacancy

Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai

Baroda Global Shared Services

posted 13d ago

Job Description

Greetings from Baroda Global Shared Services Ltd.!!


We Are Hiring "Senior Manager" in Disputes Management process of our Digital Banking department at Mumbai location!!


Job details

  • Position: Senior Manager
  • Job location: Jogeshwari, Mumbai (MH)
  • Job type: Full time | WFO
  • Experience: 6Y - 10Y (relevant experience)
  • Salary: At par with industry standards


Job description

  • Managing day to day operation for Dispute resolution/Chargeback/BO & IO activity
  • Managing day to day operation for ATM/BNA reconciliation
  • Handling Day to day BAU Operations as per bank guidelines
  • Ensuring process will be run as per given TAT and SLA
  • Team Handling, creation of backup and work force management
  • Responsible for supporting service and business units to ensure achievement of common goal.
  • Robust MIS and reporting mechanism - Internal as well as Customer based on the frequency defined
  • Identifying and resolving operational issues related to customers, vendors partners (external as well as internal) and ensuring resolution.
  • Adherence of Banks / Regulatory TAT with respect to resolution.
  • Conducting RCA on complaints to avoid repeated complaints of same nature.
  • Exploring opportunities using automation,  to reduce manual intervention, optimize cost / resources with higher efficiency.
  • Participate & contribute towards process improvements, TAT reduction
  • Attending meeting/review with different stakeholders
  • Ensure Zero write-off due to processing errors.
  • Responsible for Goal Setting daily / monthly / yearly reviews, discussion as per policy


Desired candidate profile

  • Qualification: Any Graduate / Post Graduate
  • Shall possess relevant experience in the above given job role
  • Current / Last Designation should not be less than: "Manager"
  • Early joiner
  • Ready to relocate / work in Jogeshwari (Mumbai) location


Interested candidates are required to mail their updated resume to: harshavardhan.date@bgss.in


OR


Contact us on: +91 - 265 - 2611806


Employment Type: Full Time, Permanent

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Baroda Global Shared Services Interview Questions & Tips

Prepare for Baroda Global Shared Services Senior Manager roles with real interview advice

Top Baroda Global Shared Services Senior Manager Interview Questions

Q1. Do you have knowledge about which all documents are needed for Home Loan Process?
Q2. What are the different typesof the network cables used in the network?
Q3. What are the important topology for network?
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What people at Baroda Global Shared Services are saying

3.4
 Rating based on 11 Senior Manager reviews

Likes

Nice to work in BGSS, Top management is directly and easily reachable, understand the ground challenge and put the best efforts to resolve the issue timely.

  • Salary - Excellent
  • +6 more
Dislikes

A lot dependency on parent organisation.

Read 11 Senior Manager reviews

Senior Manager salary at Baroda Global Shared Services

reported by 30 employees with 10-19 years exp.
₹6.5 L/yr - ₹15.3 L/yr
48% less than the average Senior Manager Salary in India
View more details

What Baroda Global Shared Services employees are saying about work life

based on 1k employees
55%
46%
55%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Baroda Global Shared Services Benefits

Health Insurance
Job Training
Cafeteria
Soft Skill Training
Work From Home
Team Outings +6 more
View more benefits

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