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Baroda Global Shared Services

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4.1

based on 1k Reviews

178 Baroda Global Shared Services Jobs

Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai

Baroda Global Shared Services Ltd.

4.1

based on 1k Reviews

6-10 years

Mumbai, Mumbai Suburban

1 vacancy

Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai

Baroda Global Shared Services

posted 13d ago

Job Role Insights

Fixed timing

Key skills for the job

Data Annotation Banking Operations Transaction Monitoring Chargeback Bank Reconciliation Regulatory Compliance

+ 3 more

Job Description

Greetings from Baroda Global Shared Services Ltd.!!

We Are Hiring "Senior Manager" in Disputes Management process of our Digital Banking department at Mumbai location!!

Job details

Position: Senior Manager
Job location: Jogeshwari, Mumbai (MH)
Job type: Full time | WFO
Experience: 6Y - 10Y (relevant experience)
Salary: At par with industry standards

Job description

Managing day to day operation for Dispute resolution/Chargeback/BO & IO activity
Managing day to day operation for ATM/BNA reconciliation
Handling Day to day BAU Operations as per bank guidelines
Ensuring process will be run as per given TAT and SLA
Team Handling, creation of backup and work force management
Responsible for supporting service and business units to ensure achievement of common goal.
Robust MIS and reporting mechanism - Internal as well as Customer based on the frequency defined
Identifying and resolving operational issues related to customers, vendors partners (external as well as internal) and ensuring resolution.
Adherence of Banks / Regulatory TAT with respect to resolution.
Conducting RCA on complaints to avoid repeated complaints of same nature.
Exploring opportunities using automation, to reduce manual intervention, optimize cost / resources with higher efficiency.
Participate & contribute towards process improvements, TAT reduction
Attending meeting/review with different stakeholders
Ensure Zero write-off due to processing errors.
Responsible for Goal Setting daily / monthly / yearly reviews, discussion as per policy

Desired candidate profile

Qualification: Any Graduate / Post Graduate
Shall possess relevant experience in the above given job role
Current / Last Designation should not be less than: "Manager"
Early joiner
Ready to relocate / work in Jogeshwari (Mumbai) location

Interested candidates are required to mail their updated resume to: harshavardhan.date@bgss.in

Employment Type: Full Time, Permanent

Read full job description

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What people at Baroda Global Shared Services are saying

3.4

Rating based on 11 Senior Manager reviews

Anonymous · Sales & Business Development in Jaipur

Likes

Nice to work in BGSS, Top management is directly and easily reachable, understand the ground challenge and put the best efforts to resolve the issue timely.