Hiring Senior Manager | Bank Operations | Disputes Resolution | Mumbai

Greetings from Baroda Global Shared Services Ltd.!!

We Are Hiring "Senior Manager" in Disputes Management process of our Digital Banking department at Mumbai location!!

Job details

• Position: Senior Manager
• Job location: Jogeshwari, Mumbai (MH)
• Job type: Full time | WFO
• Experience: 6Y - 10Y (relevant experience)
• Salary: At par with industry standards

Job description

• Managing day to day operation for Dispute resolution/Chargeback/BO & IO activity
• Managing day to day operation for ATM/BNA reconciliation
• Handling Day to day BAU Operations as per bank guidelines
• Ensuring process will be run as per given TAT and SLA
• Team Handling, creation of backup and work force management
• Responsible for supporting service and business units to ensure achievement of common goal.
• Robust MIS and reporting mechanism - Internal as well as Customer based on the frequency defined
• Identifying and resolving operational issues related to customers, vendors partners (external as well as internal) and ensuring resolution.
• Adherence of Banks / Regulatory TAT with respect to resolution.
• Conducting RCA on complaints to avoid repeated complaints of same nature.
• Exploring opportunities using automation,  to reduce manual intervention, optimize cost / resources with higher efficiency.
• Participate & contribute towards process improvements, TAT reduction
• Attending meeting/review with different stakeholders
• Ensure Zero write-off due to processing errors.
• Responsible for Goal Setting daily / monthly / yearly reviews, discussion as per policy

Desired candidate profile

• Qualification: Any Graduate / Post Graduate
• Shall possess relevant experience in the above given job role
• Current / Last Designation should not be less than: "Manager"
• Early joiner
• Ready to relocate / work in Jogeshwari (Mumbai) location

Interested candidates are required to mail their updated resume to: harshavardhan.date@bgss.in

OR

Contact us on: +91 - 265 - 2611806