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Executive - Call Centre
Banyan Nation
posted 14d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The Executive Call Centre will serve as the primary point of contact for Banyan Nation s clients and partners within the Sales and Supply Chain departments. This role involves handling inbound and outbound calls, addressing customer inquiries, coordinating with internal teams, and ensuring timely follow-ups. The ideal candidate will have strong communication skills and an understanding of sales support, customer service, and supply chain processes. The basic understanding of polymers, preferably with a background from CIPET, to address customer needs effectively will be a plus.
1. Customer Service & Communication
- Handle to inbound and outbound calls, addressing customer and supplier inquiries on
- product availability, delivery timelines, order status and technical specifications related to product.
- Provide accurate information and technical insights regarding HDPE and PP products, leveraging polymer knowledge
2. Sales & Supplier Support
- Support lead generation and follow-up activities to contribute to sales growth and
- strengthen the supply pipeline to ensure customer and supplier needs are met Assist the Sales team in achieving targets by delivering excellent customer service and fostering client relationships
- Engage suppliers through telesales techniques to support deal closures and build lasting supplier relationships
3. Data Management
- Accurately record customer interactions and order details in the CRM, ensuring data is accessible for performance tracking and reporting
4. Complaint & Issue Resolution
- Address customer and supplier complaints or concerns, providing immediate solutions when possible, and escalating complex issues to the relevant teams.
5. Follow-Up
- Conduct follow-up calls to gather feedback, enhance customer retention, and build positive client relationships
- Bachelor s degree, with preference for CIPET (Central Institute of Plastics Engineering &
- Technology) graduates.
- 1-2 years of experience in customer service, sales, or call centre roles, ideally in support
of supply chain or sales functions. - Knowledge of polymers, particularly HDPE and PP, with an understanding of recycling
processes. - Proficiency in CRM systems and Microsoft Office.
- Fluency in English and at least one regional language (preferred: Hindi, Marathi,
Gujarati, Telugu, Tamil)
Employment Type: Full Time, Permanent
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What people at Banyan Nation are saying
Rating based on 1 Executive
review
Anonymous · Procurement & Supply Chain
in Bangalore / Bengaluru
Likes
Company's top level Raj, Mani & Rashi are very passionate about the future of the organisation.
- Salary - Good
Dislikes
Politics is at every stage. As specially venkat from Supply chain is very much cunning & psychopath fellow.
- Job security - Poor
+3 more
Executive salary at Banyan Nation
reported by
3
employees
with 4-5
years exp.
₹5.6
L/yr - ₹5.6
L/yr
20%
more
than the average Executive Salary in India
View more details
What Banyan Nation employees are saying about work life
based on 50 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Banyan Nation Benefits
Job Training 
Team Outings 
Free Transport 
Education Assistance 
Soft Skill Training 
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