Technical Support Engineer

Education / Certification:

• Graduate with 3+ years of experience to provide Technical support with Banking or FinTech or Telecom Domain
• Preferred Background - B.SC. IT, BE, BCA, MR, MSC IT, etc.
• Server administration certification RHSA
• Basic Knowledge of MySQL/Oracle & Linux is must.
• Understanding of Java/PHP/C would be added advantage.
• Understanding related to Fintech Domain would be added advantage.

Technical Expertise:

• Basic Knowledge of Linux Server , Monitoring and troubleshooting tools.
• Basic Knowledge of Database.
• Excellent problem-solving skills with a desire to take on responsibility.
• Have very good troubleshooting and analytical skills.
• Participate in root cause analysis if needed.
• Maintain and update network diagrams and Service provider information documentation.
• Basic understanding of Network monitoring and troubleshooting tools.
• Good document and technical skills.
• Excellent written and verbal communication skills with ability to communicate
• technical issues to nontechnical and technical audiences
• Additional experience in Fintech domain is an added advantage.

General Expertise:

• Continually seeks opportunities to increase customer satisfaction and increase client relationships.
• Build’s a knowledge base of each client’s business, organization, and objectives.
• Manages day to day client interaction, communicate effectively with clients to identify needs.
• Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization & deliverables.
• Work with the client and / or all stake holders to ensure changes are understood and approved.
• Ensure solution designed meet’s internal and client expectations with respect to quality, delivery timelines and strategy.
• If needed, create customized reporting for the client or team or stack holders.
• Good communication skills & Self-confidence are must. Preferred fluency in English.
• Ability to take direction from all levels
• Provide training to clients or internal team if needed.