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Engaged Employer

Bajaj Finserv Health

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3.4

based on 192 Reviews

4829 Bajaj Finserv Health Jobs

Cluster Manager - Tractor Finance

Bajaj Finserv Ltd.

3.4

based on 192 Reviews

10-15 years

Lucknow

1 vacancy

Cluster Manager - Tractor Finance

Bajaj Finserv Health

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Telecalling Costing Recruitment Penetration Testing Portfolio Management Cost Management

+ 3 more

Job Description

Plan, organize and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management; Develop forecasts for manpower and collections resolution planning
PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

1. Collection planning - Monthly, six monthly and annual planning

Analyze the AOP targets and determine aspirational targets; Spread the target across the calendar months to gradually increase resolution as per the location wise nuances

Cascade the AOP and aspirational targets across the ZMs and RCM

Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency

2. Forecasting Manpower

Prepare manpower planning forecasts for collections based on business volumes, location requirements, etc

Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes

Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts

3. Portfolio management

Analyze the Account Receivables (AR) to understand percentage of FEMI bounce and conduct trend analysis of average percentage movements to evaluate the portfolio

Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes

Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance

4. Cost management

Monitor the collections cost such as per receipt costing, penalty collections, etc; in case of deviations closely review higher payout and impact on collections

Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc to ensure alignment with company objectives

Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling

Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections

Monitor penalty collection percentage, penalty penetration, etc and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc

Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc

5. Vendor management

Engage with the Hub Con (Regional level) and Telecalling (Pan India) vendors to develop relations and enhance alignment with company expectations

Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams

Conduct discussions with vendor representatives on payout and review performance

Visit collection agencies (small vendors, direct collection agencies, etc) to discuss process lapse and gain|6. Team development

Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives

Participate in recruitment process to identify the right talent at various positions within the team

Establish individual performance expectations and regularly review individual performance of the team

Identify development opportunities for team members to enhance their functional knowledge

7. Team development

Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives

Participate in recruitment process to identify the right talent at various positions within the team

Establish individual performance expectations and regularly review individual performance of the team

4. Identify development opportunities for team members to enhance their functional knowledge Required Qualifications and Experience
SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

a) Qualifications

Post- graduation

b) Work Experience

More than 10 years of experience

Strong experience and practical knowledge of Collections (including tele-calling and field collection)