Senior Manager - Microfinance

Lead a team responsible for leveraging Business Intelligence and Analytics to get insights that can be used by Service and Operations teams to improve processes and service levels




Planning
Engage with the Business Teams to understand their pain points and data needs

Create roadmap of specific tasks & initiatives that the team needs to work on

Cascade the tasks and initiatives to the team


Get feedback and conduct reviews on whether the team is enabling the Service & Operations teams achieve their KRAs - reduce costs, increase customer satisfaction etc

Plan for changes in approach or methodology





Business intelligence
Supervise the team in looking at the availability and feasibility of data for specific business needs

Where data is not available, work with the IT team to determine the right data source and establish the data pipeline


Guide the team in understanding the specific data templates and dashboards required by the business teams


Review the dashboards created by the team and discuss with business to finalise


Monitor regularity and accuracy of data flow to the business teams





Analytics
In discussion with business teams, ideate and identify opportunities to leverage analytics to achieve business priorities like reducing costs, improving customer satisfaction etc

Identify specific use cases


Guide the team in generating selecting the right analytics model, generating the hypothesis and reviewing output to ensure that it is accurate and usable by business teams


Work with the team on productionising the models


Where required, work with the AI & ML teams and/ or external vendors to automate the models and drive implementation

After a period of time, transfer the ownership of the model to the business team


Ensure that the team addresses issues on data usability and suggest solutions, where required



Team management and coaching
Participate in selection process to identify the right talent for positions within the team
Determine individual training needs and development plans to build expertise and enhance skills in the team
Set objectives, conduct reviews and close appraisal processes for the team as per timelines Key Decisions / Dimensions
Prioritizing amongst the various requests that come from the business teams


Work allocation within the team


Choice of external partners for analytics

Major Challenges
There is a need ton work with a large number of stakeholders across business, IT and other departments

There is often no clear ownership or single source of data


The team needs to understand requirements from both a technical and functional standpoint; so there is significant amount of guidance and handholding required

Required Qualifications and Experience
a) Qualifications
Minimum Qualification: BE/ BTech, MBA preferred
b) Work Experience
Minimum years of experience
Should have a background in analytics, in the BFSI industry
Ideally, should have worked across different businesses and products