Executive - Operations and Service

Duties and Responsibilities

To achieve Branch target on indicators Credit Metrics / Operations Metrics / Gold Loan Metrics.
Training of Branch Sales on Policies & Processes for Gold Loan / Consumer
Durables / Vehicle refinance /other Products as & when launched.
Ensuring policy adherence and meeting the TAT.
Delivering Approval rate & other critical SLA deliverables for Gold loan / Refinance loan, Cross sell &
CD business.
Checking & Valuation of Gold.
Vaulting & Safekeeping of Gold.
Ensuring adherence to Vaulting Process & Policies.
Supporting Branch Cashier in resolution for Customer Service queries.
Provide Feedback to Regional /HO Authorities on Credit / Operations Process / Policies on a regular basis.
Data Analysis & Sharing of best practices with team.
Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT.
Coordination with various HO / Cross functional departments & providing feedback.
Vendor Management (CPV / Gold Testing Vendor).
Ensuring Cost within Budget.
Support in Branch Admin Activities.
Maintain Minimal Errors in Audit Report published by HO.

Required Qualifications and Experience
Graduate / Post Graduate - Fresher
Good Learner & conceptualization skills.
Good Team Player.