Executive - Operations and Service

• To achieve Branch target on indicators Credit Metrics / Operations Metrics / Gold Loan Metrics.
• Training of Branch Sales on Policies & Processes for Gold Loan / Consumer
• Durables / Vehicle refinance /other Products as & when launched.
• Ensuring policy adherence and meeting the TAT.
• Delivering Approval rate & other critical SLA deliverables for Gold loan / Refinance loan, Cross sell &
• CD business.
• Checking & Valuation of Gold.
• Vaulting & Safekeeping of Gold.
• Ensuring adherence to Vaulting Process & Policies.
• Supporting Branch Cashier in resolution for Customer Service queries.
• Provide Feedback to Regional /HO Authorities on Credit / Operations Process / Policies on a regular basis.
• Data Analysis & Sharing of best practices with team.
• Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT.
• Coordination with various HO / Cross functional departments & providing feedback.
• Vendor Management (CPV / Gold Testing Vendor).
• Ensuring Cost within Budget.
• Support in Branch Admin Activities.
• Maintain Minimal Errors in Audit Report published by HO.

  Required Qualifications and Experience
Graduate / Post Graduate - Fresher
Good Learner & conceptualization skills.
Good Team Player.