Executive - Operations and Service

- To Ensure SLA Delivery for each process

- To Ensure quality of files processed by the Operations team are within the specified guidelines

- Achieve Service To Sales Numbers

- To Ensure all cash management services at the branch are delivered

- Achieve Service Related TAT specific deliverables like Generating Tokens, FTR, TAT etc

- Data Analysis Sharing of best practices with team

- Ensuring Implementation of Policies processes

- Coordination with various HO / Cross functional departments providing feedback

- Recruiting and manpower forecast planning

- Ensuring highest levels of employee relationship, motivation engagement To drive results high levels of employee Satisfaction

- Vendor management (CPV Agencies)

- Ensuring Compliance Integrity within the area/region

- To Support all New Initiatives functional Projects of the Function

• Should have 2-4 years experience, and minimum 1 years managing branch operations
• Should be a post graduate preferably
• Should have collaborative work style to engage with peers colleagues across the company.
• Should have excellent communication skills along with strong presentation and data analytics skills.
• Self-motivated and a self-starter