Area Service Incharge

Bajaj Electricals Ltd

JOB ROLE

Area Service In-charge

JOB ID

 JRO0016

REPORTING TO

Service In-charge

TYPE OF ROLE

Branch, Concerned Service Centers

LOCATION

Jodhpur

BU/ DIVISION

Consumer Care

JOB PURPOSE

Reporting to Service In-charge and assist him in smooth functioning in all the areas of customer care operations at Branches.

• Complaints management.
• Trade partner’s management including end users and internal customers
• BCCD management.

KEY RESPONSIBILITIES

•  Complaints Management: -

• Assist BCCD’s in complaints resolutions as per BEL norms.
• Resolution of complaints escalated at branches from HO/Mail/Web/letters/Phones.
• Ensure BCCD’s maintain adequate spare parts.
• Ensure timely claim submission and reconciliation.

• Trade Partners Management: -

• Visit trade partners regularly to collect feedback on service quality rendered by BCCD’s, Product performance feedback and take corrective actions where necessary.

• Interaction with end users their Service Requirements.

• Interaction with various Internal Customer like Marketing/ Sales/ BSS/ Design/ CDTS for exchange of information and regular feedback and follow up for quality improvements.

• Coordinate with branch ware house and BCCD for spare parts availability and it’s financials.

• Coordinate with BCCD and trade partners for resolving non saleable product stock related issues and such service needs.

EDUCATIONAL QUALIFICATIONS

• Diploma or Degree in Electrical or Electronics or Electronics Telecommunications or related stream of Engineering or B.Sc. Physics/ Mathematics.
• Desirable : Diploma of MBA in Marketing/Operations

WORK EXPERIENCE

• 3-5 years of experience in the field of after sales preferably in handling consumer appliance products.
• Should have experience in handling of service providers, appointment/termination of service providers, having geographical knowledge of places and service processes, product knowledge and knowledge of similar products of competitors.

CERTIFICATIONS

NA

PREFERRED/ ADDITIONAL REQUIREMENT

Desirable from Consumer Durables industry or Telecommunications industry.

NO OF REPORTEES

NA

INTERNAL / EXTERNAL INTERFACE

NA

FUNCTIONAL COMPETENCIES

NA

BEHAVIORAL COMPETENCIES

• Think Beyond
• Put Customers First
• Collaborate to Win
• Develop Talent
• Be the Best
• Be Agile

Disclaimer: Bajaj Electricals Limited (BEL) offers a great work environment, professional development, challenging careers, and competitive compensation. BEL is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

JOB ROLE

Area Service In-charge

JOB ID

 JRO0016

REPORTING TO

Service In-charge

TYPE OF ROLE

Branch, Concerned Service Centers

LOCATION

Jodhpur

BU/ DIVISION

Consumer Care

JOB PURPOSE

Reporting to Service In-charge and assist him in smooth functioning in all the areas of customer care operations at Branches.

• Complaints management.
• Trade partner’s management including end users and internal customers
• BCCD management.

KEY RESPONSIBILITIES

•  Complaints Management: -

• Assist BCCD’s in complaints resolutions as per BEL norms.
• Resolution of complaints escalated at branches from HO/Mail/Web/letters/Phones.
• Ensure BCCD’s maintain adequate spare parts.
• Ensure timely claim submission and reconciliation.

• Trade Partners Management: -

• Visit trade partners regularly to collect feedback on service quality rendered by BCCD’s, Product performance feedback and take corrective actions where necessary.

• Interaction with end users their Service Requirements.

• Interaction with various Internal Customer like Marketing/ Sales/ BSS/ Design/ CDTS for exchange of information and regular feedback and follow up for quality improvements.

• Coordinate with branch ware house and BCCD for spare parts availability and it’s financials.

• Coordinate with BCCD and trade partners for resolving non saleable product stock related issues and such service needs.

EDUCATIONAL QUALIFICATIONS

• Diploma or Degree in Electrical or Electronics or Electronics Telecommunications or related stream of Engineering or B.Sc. Physics/ Mathematics.
• Desirable : Diploma of MBA in Marketing/Operations

WORK EXPERIENCE

• 3-5 years of experience in the field of after sales preferably in handling consumer appliance products.
• Should have experience in handling of service providers, appointment/termination of service providers, having geographical knowledge of places and service processes, product knowledge and knowledge of similar products of competitors.

CERTIFICATIONS

NA

PREFERRED/ ADDITIONAL REQUIREMENT

Desirable from Consumer Durables industry or Telecommunications industry.

NO OF REPORTEES

NA

INTERNAL / EXTERNAL INTERFACE

NA

FUNCTIONAL COMPETENCIES

NA

BEHAVIORAL COMPETENCIES

• Think Beyond
• Put Customers First
• Collaborate to Win
• Develop Talent
• Be the Best
• Be Agile

Disclaimer: Bajaj Electricals Limited (BEL) offers a great work environment, professional development, challenging careers, and competitive compensation. BEL is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.