AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Orient Electric
Compare
All Filters
8 Orient Electric Jobs
Area service Incharge
Orient Electric
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Team Management: Lead and supervise a team of service technicians, engineers, or support staff within the assigned area
- This may include hiring, training, and performance management
- Service Delivery: Ensure that service operations meet or exceed established service level agreements (SLAs) and quality standards
- Monitor service performance and make improvements as necessary
- Customer Service: Focus on providing exceptional customer service, addressing customer inquiries, resolving issues, and maintaining strong customer relationships
- Resource Allocation: Efficiently allocate and manage resources, including personnel, equipment, and parts inventory, to optimize service delivery and response times
- Field Service Coordination: If applicable, coordinate field service operations, including scheduling service visits, dispatching technicians, and ensuring timely and efficient service calls
- Technical Expertise: Possess a strong understanding of the technical aspects of the products or services being supported to provide guidance and support to service teams
- Service Process Improvement: Identify areas for process improvement and implement changes to enhance service efficiency and customer satisfaction
- Data Analysis: Analyze service data, including performance metrics and customer feedback, to identify trends and areas for improvement
- Service Documentation: Ensure that service records, reports, and documentation are accurately maintained and up-to-date
- Budget Management: Develop and manage budgets for service operations, including expenses related to labor, equipment, and materials
- Health and Safety Compliance: Ensure that service operations adhere to health and safety regulations and best practices
- Vendor and Supplier Management: If applicable, manage relationships with third-party service providers, contractors, or suppliers
- Communication: Maintain effective communication with both the service team and other departments within the organization to ensure the seamless delivery of services
- Quality Assurance: Implement and oversee quality assurance programs to maintain high service quality and customer satisfaction
- Problem Solving: Address complex service issues, customer complaints, and escalations, finding timely and effective solutions
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Area Service Incharge roles with real interview advice
Top Orient Electric Area Service Incharge Interview Questions
What people at Orient Electric are saying
Rating based on 5 Area Service Incharge
reviews
Anonymous · Customer Success, Service & Operations
in Kochi
Good Management
- Job security - Good
Zero Work life management
- Salary - Poor
Area Service Incharge salary at Orient Electric
What Orient Electric employees are saying about work life
Orient Electric Benefits
View more benefits
Compare Orient Electric with
Havells
Crompton Greaves Consumer Electricals
Bajaj Electricals
SSK Group
Panasonic Life Solutions India
V-Guard Industries
USHA International
Luminous Power Technologies
Hpl Electric & Power
KEI Industries
Samsung
OPPO
LG Electronics
HARMAN
Voltas
Blue Star
Lava International
Whirlpool
Sony
IFB
Recently Viewed
SALARIES
Orient Electric
SALARIES
SSK Group
INTERVIEWS
Finolex Cables
No Interviews
SALARIES
Orient Electric
SALARIES
SSK Group
LIST OF COMPANIES
SSK Group
Locations
SALARIES
Pamac Finserve
SALARIES
Orient Electric
REVIEWS
State Street Syntel
No Reviews
