Area Service Incharge (5-12 yrs)

Job Responsibilities :

- To ensure service deliverance and achievement of service KPI targets.

- To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees.

- To give best sales support to all Service partners, stakeholders, and customers.

- Responsible for warranty obligations, customer complaints resolution & service image building.

- To provide timely support to the service partners and keep they updated on the company policies and processes.

- To ensure service canters have planned spares, tools & equipment.

- Plan for the Training need to all service technician staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills.

- To ensure Service Network Expansion based on the sales plan and business need

- Service promotional activities planning & execution.

- Monthly review & MIS of operations.

- Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process

- To act as a support hand to service franchisees for all operational issues:

- Spare parts, tools & equipment Planning,

- Clearing commercial issues in of service franchisee

- Attending escalated customers complaints.