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231 MNR Solutions Jobs

Area Service Incharge (5-12 yrs)

5-12 years

Area Service Incharge (5-12 yrs)

MNR Solutions

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Responsibilities :

- To ensure service deliverance and achievement of service KPI targets.

- To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees.

- To give best sales support to all Service partners, stakeholders, and customers.

- Responsible for warranty obligations, customer complaints resolution & service image building.

- To provide timely support to the service partners and keep they updated on the company policies and processes.

- To ensure service canters have planned spares, tools & equipment.

- Plan for the Training need to all service technician staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills.

- To ensure Service Network Expansion based on the sales plan and business need

- Service promotional activities planning & execution.

- Monthly review & MIS of operations.

- Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process

- To act as a support hand to service franchisees for all operational issues:

- Spare parts, tools & equipment Planning,

- Clearing commercial issues in of service franchisee

- Attending escalated customers complaints.


Functional Areas: Other

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What people at MNR Solutions are saying

What MNR Solutions employees are saying about work life

based on 80 employees
65%
67%
59%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

MNR Solutions Benefits

Submitted by Company
Cafeteria
Work From Home
Soft Skill Training
Free Food
Submitted by Employees
Team Outings
Work From Home
Job Training
Soft Skill Training
Health Insurance
Cafeteria +6 more
View more benefits

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MNR Solutions Noida Office Locations

View all
Noida, Uttar Pradesh Office
Headquarter
H-102, Third Floor, Sector 63, Noida, Uttar Pradesh 201301 Noida, Uttar Pradesh
201301
Noida, Uttar Pradesh Office
H-102, Third Floor, Sector 63, Noida, Uttar Pradesh 201301 Noida, Uttar Pradesh
201301

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