Add office photos
Engaged Employer
i
This company page is being actively managed by
Bajaj Auto Team. If you also belong to the team, you
can get access from
here
Bajaj Auto
Compare
All Filters
149 Bajaj Auto Jobs
MGR (SERVICE UB)
Bajaj Auto
posted 11d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
1. Dealership management
2. Workshop management
3. Total Productivity Management
4. Product technical knowledge
5. Market knowledge
6. Legal knowledge
7. Basics of finance
8. Project management
Behavioural
L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations
5. KEY RESPONSIBILITIES
a) Dealership profitability
1. Planning and monitoring the achievement of the service targets in the area
2. Execution of primary service network (dealer workshops branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities
3. Identification of service gaps and recommend new dealer workshops/branches
4. Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
5. Promoting referral sales by providing service support
6. Handholding of dealers for achievement of customer retention targets and overall dealership profitability
b) Capability building
1. Providing guidance to dealers in the region with respect to monitoring handling dealer network
2. Identifies training requirements and organizes training for dealership manpower
3. Gather and disseminate market intelligence by keeping track of competitor products as well as services
4. Coordinate with dealers in manpower recruitment for workshops
5. Execution of projects in the area as determined by the RSM/H.O. from time-to-time
c) Systems processes
1. Ensures the adherence to the company s service standards by all dealer workshops branches across the region
a. Implementation of Total Productivity Management way of working
b. Implementation and audit of Service Quality Systems
c. Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships
d. Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.
2. Taking decisions on warranty claims
d) Customer relationship management
1. Enhancing the customer satisfaction levels in all dealer workshops
2. Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues
3. Coordinate with the service support team for speedy resolution of customer complaints on company website and consumer forums/legal cases
e) Product support
1. Continuously get feedback about product performance product failures, perform root cause analysis and updates the manufacturing and RD teams through RSM
2. Involve in planning and executing new product launches and conduct pre-launch field trials
The above list is not exhaustive and could evolve with changing needs priorities of the company
Employment Type: Full Time, Permanent
Read full job descriptionBajaj Auto Interview Questions & Tips
Prepare for Bajaj Auto roles with real interview advice
Top Bajaj Auto Interview Questions
Q1. Market share of motorcycle in North Zone viz Delhi, Haryana, Rajasthan, Punjab, Chandigarh, Jammu and Kashmir
asked in
Office Assistant interview
Q2. If some one in our company slaps you or indulge with you in quarrel , what action would you take against that employee ?
asked in
Maintenance Manager interview
Q3. Explain the SMT process for PCB. What are the checks and testing you will ensure to make your product defect free.
asked in
R&D Manager interview
What people at Bajaj Auto are saying
What Bajaj Auto employees are saying about work life
based on 3.4k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bajaj Auto Benefits
View more benefits
Compare Bajaj Auto with
Hero MotoCorp
Compare
TVS Motor
Compare
Mahindra & Mahindra
Compare
Maruti Suzuki
Compare
Tata Motors
Compare
Ashok Leyland
Compare
Eicher Motors
Compare
Force Motors
Compare
Royal Enfield
Compare
Suzuki Motorcycle
Compare
Hyundai Motor India Limited
Compare
VE Commercial Vehicles
Compare
Ford Motor
Compare
Honda
Compare
Yamaha Motor
Compare
Daimler India Commercial Vehicles
Compare
Automotive Manufacturers
Compare
Nexa
Compare
CNH Industrial
Compare
Volvo
Compare
Similar Jobs for you
Area Sales Manager (SALES - MC)
3-6 Yrs
Prayagraj / Allahabad, Varanasi, Ghaziabad +3 more
Area Sales Manager - MGR (SALES - MC)
3-6 Yrs
Bhopal, Gwalior, Indore +2 more
Share an Interview