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About the Role
Account Management- Vendor Specialist
As a Vendor Specialist as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors.

PSPS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendors business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com.

You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendors traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendors business. In addition, you are expected to proactively identify areas for growing Vendors business by developing strategies.

Responsibilities Include
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
• Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor’s needs at Amazon
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
• Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
• Provide thought leadership around planning, roadmaps and execution
• Establish long term partnerships with key vendor partners for the group of vendors handled
• Support the launches of new programs, categories and features
• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans

BASIC QUALIFICATIONS

Basic Qualifications and Skills Required

• An understanding of and passion for e-commerce
  
• Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
  
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
  
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
  
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
  
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
  
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
  
• Ability to work in teams and ultimately focus on delivering results with high standards
  
• Attention to detail and capability to work on multiple projects in parallel

PREFERRED QUALIFICATIONS

• Lean Six Sigma experience.
  • MBA/PGDM qualification.
• Location: Kolkata , Hyderabad