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Axis Bank

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165 Axis Bank Jobs

Officer/Assistant Manager-Phone Banking

0-5 years

₹ 3 - 4.75L/yr

Chennai

10 vacancies

Officer/Assistant Manager-Phone Banking

Axis Bank

posted 5d ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

Role & responsibilities


About the Role
The role exists for effectively resolving customer queries or complaints - at the first
instance - with excellent customer satisfaction scores and minimum handling time along
with cross selling and upselling various products


Key Responsibilities

  • Effectively resolving customer queries or complaints - at the first
    instance - with excellent customer satisfaction scores and minimum call handling
    time,
  • Delivering service with requisite courtesy and accuracy,
  • Demonstrating complete onus to customers� queries / problems,
  • Adhering to product and process requirements with nil errors,
  • Escalating customer issues to the right internal stakeholders,
  • Ensuring process efficiency and effectiveness,
  • Complying to service and sales guidelines
  • Achieving Call Quality targets and other key performance indicators,
  • Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
  • Rotational Shift/Rotational weekly offs
  • Releiving Letter mandatory from all previous companies mentioned in cv





Employment Type: Full Time, Permanent

Read full job description

Axis Bank Interview Questions & Tips

Prepare for Axis Bank Assistant Manager roles with real interview advice

Top Axis Bank Assistant Manager Interview Questions

Q1. You are Handling cash operations then how you manage operations with sales ?
Q2. How many joint holders we can process in an account in once ?
Q3. 1)How will you extend business of bank. 2) How will you pitch the customer. 3) What kind of loans are distributed in large no. now adays?
View all 488 questions

What people at Axis Bank are saying

3.7
 Rating based on 3.9k Assistant Manager reviews

Likes

Work satisfection , Job security, skill development

  • Skill development - Good
  • +3 more
Dislikes

salary slabs is poor, promotion takes too much time and Work life balace is horrible

  • Work-life balance - Poor
Read 3.9k Assistant Manager reviews

Assistant Manager salary at Axis Bank

reported by 15k employees
₹1.8 L/yr - ₹6 L/yr
52% less than the average Assistant Manager Salary in India
View more details

What Axis Bank employees are saying about work life

based on 25.6k employees
56%
46%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Bank Benefits

Submitted by Company
Loan Benefit
Insurance
Leaves
Mobile Expense Reimbursement
Meal Card
Company Car Policy
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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