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Business Analyst Lead (Squad Beta)
1-2 years
Bangalore / Bengaluru
1 vacancy
Business Analyst Lead (Squad Beta)
AXA Business Services
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Collaborate with stakeholders, business users, and subject matter experts to gather detailed business requirements related to the P&C insurance workbench and related processes.
Utilize your extensive knowledge of the Salesforce platform to design and optimize business processes, custom objects, workflows, and automation to meet business needs.
Increase value contribution by using scaled agile methodologies such as SAFe (Scaled Agile Framework) to ensure efficient and effective delivery of demand within the customer journey.
Apply design thinking principles to understand user needs, pain points, and preferences, and translate them into innovative and user-friendly solutions.
Enhance user experience (UX) and customer experience (CX) through user-centric design, intuitive interfaces, and seamless interactions with the P&C insurance workbench.
Create and maintain comprehensive BPMN models to document and communicate complex business processes, ensuring a clear understanding among stakeholders.
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Collaborate with business stakeholders and supporting functions to implement changes, ensuring smooth transitions and user adoption of new processes and tools.
Prepare detailed functional specifications, user stories, process flows, and system documentation as required.
Stay updated with industry trends, best practices, and emerging technologies, and apply them to continuously improve business processes and customer experiences.
You will report to the Head of digital factory delivery.
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We re looking for someone who has these abilities and skills:
Required Skills and Abilities:
Bachelor s degree in business administration, Computer Science, or a related field. Advanced degrees are a plus.
Proven experience as a Business Analyst in the P&C insurance industry, with a focus on Salesforce implementation and optimization.
Outstanding knowledge of scaled agile methodologies, SAFe certification is desirable.
Proficiency in using BPMN for process modelling and analysis.
Extensive experience in UX and CX design, with a track record of delivering user-friendly solutions.
Desired Skills and Abilities:
Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
Analytical mindset with the ability to translate data into actionable insights. Problem-solving and critical-thinking abilities to tackle complex business challenges.
Familiarity with business intelligence tools and data visualization is advantageous.
Familiarity with agile tools and software, such as JIRA and Confluence.
Employment Type: Full Time, Permanent
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based on 1.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
AXA Business Services Benefits
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