SAP Case Management Consultant - CRM/BRF Modules (10-12 yrs)

About the Role :

- Avensys is seeking a highly skilled SAP Case Management Consultant to join our team.

- In this role, you will be responsible for designing, implementing, and supporting SAP Case Management solutions for our clients.

- You will collaborate with cross-functional teams to deliver innovative solutions that meet business requirements.

Key Responsibilities :

SAP Case Management Configuration :

- Configure SAP Case Management to meet specific business needs.

- Define case types, stages, and workflows.

- Customize case forms and screens.

- Integrate Case Management with other SAP modules (CRM, S/4HANA) and external systems.

Process Design and Optimization :

- Analyze business processes and identify opportunities for improvement.

- Design and implement efficient case management workflows.

- Optimize case handling time and resolution rates.

Data Migration and Integration :

- Migrate data from legacy systems to SAP Case Management.

- Integrate Case Management with other systems using ALE/IDoc, BAPI, and Web Services.

- Ensure data quality and consistency.

User Training and Support :

- Provide training to end-users on how to use SAP Case Management.

- Provide ongoing support and troubleshooting assistance.

Solution Management :

- Manage and document changes to the SAP Case Management solution.

- Adhere to SAP best practices and standards.

Qualifications and Skills :

- 10+ years of experience in SAP implementation and support.

- Strong proficiency in SAP Case Management configuration and customization.

- In-depth understanding of SAP CRM, SAP S/4HANA, and related modules.

- Experience with SAP Workflow, BRF+, and ABAP programming.

- Familiarity with integration technologies (ALE/IDoc, BAPI, Web Services).

- Knowledge of SAP Fiori and UI5 for custom user interfaces.

- Understanding of data migration and data management principles.

- Experience with SAP Solution Manager for managing and documenting changes.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team