Senior IT Manager

Job Title: Sr. Manager, IT Infrastructure & Applications
Location: Mohali Office

Job Summary:
The Manager of IT Infrastructure & Applications is responsible for overseeing the day-to-day operations of the organization's IT infrastructure and application systems. This role ensures the reliability, security, and efficiency of IT systems to support business operations. The Manager will lead a team of IT professionals, manage vendor relationships, and collaborate with other departments to deliver high-quality IT services.
Key Responsibilities:

1. IT Infrastructure Management:
• Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, storage, and cloud services.
• Ensure the availability, performance, and security of IT infrastructure.
• Implement and manage disaster recovery and business continuity plans.
• Monitor and optimize infrastructure performance, capacity, and scalability.
• Manage data centre operations, including hardware and software upgrades.

2. Applications Management:

• Oversee the support and maintenance of enterprise applications.
• Ensure applications are aligned with business needs and are scalable, secure, and reliable.
• Manage the application lifecycle, including upgrades, patches, and retirement of legacy systems.
• Collaborate with business units to identify and prioritize application requirements.
• Oversee the integration of new applications with existing systems.

3. Team Leadership:

• Lead, mentor, and develop a team of IT professionals, including infrastructure engineers, application developers, and support staff.
• Foster a culture of continuous improvement, innovation, and collaboration within the IT team.
• Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members.
• Manage staffing, including recruitment, onboarding, and retention of top talent.

3. Vendor and Budget Management:

• Manage relationships with IT vendors, service providers, and contractors.
• Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services.
• Assist in developing and managing the IT infrastructure and applications budget, ensuring cost control and efficient resource allocation.
• Monitor and report on IT expenditures, ensuring alignment with budgetary constraints.

4. Security and Compliance:

• Ensure the security of IT infrastructure and applications, including compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).
• Implement and maintain security policies, procedures, and controls to protect against cyber threats.
• Conduct regular security assessments and audits to identify and mitigate risks.
• Ensure compliance with internal policies and external regulatory requirements.

5. Strategic Planning:

• Collaborate with senior leadership to support the development and execution of the IT strategy, aligning IT initiatives with business goals.
• Identify and evaluate emerging technologies and trends that could impact the organization's IT infrastructure and applications.
• Support the development and implementation of long-term IT roadmaps to support business growth and innovation.
• Provide strategic guidance on IT investments and initiatives.

Qualifications:

• Education: Bachelors degree in information technology, Computer Science, or a related field. Master's degree or MBA is a plus.
• Experience: Minimum of 10-12 years of experience in IT infrastructure and applications management, with at least 3 years in a leadership role.
• Technical Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud services) and enterprise applications (ERP, CRM, etc.). Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices is highly desirable.
• Leadership Skills: Proven ability to lead and develop high-performing IT teams. Strong interpersonal and communication skills.
• Project Management: Experience managing IT projects, including budgeting, scheduling, and resource allocation.
• Security and Compliance: In-depth knowledge of IT security best practices and regulatory compliance requirements.
• Certifications: Relevant certifications such as ITIL, PMP, CISSP, or AWS/AZURE Certified Solutions Architect are a plus.