Senior IT Manager

Position Title: Sr. Manager - IT

Location: Mohali, India

Job Summary: The Sr. Manager - IT will spearhead the development and execution of the organizations IT strategy, with a strong focus on AI-driven automation and IT infrastructure management. This role is a 50% strategic and 50% functional position, combining long-term vision with hands-on execution. The ideal candidate will have expertise in emerging technologies, AI, and system integration, alongside experience managing global teams and stakeholder relationships. This position demands a blend of technical acumen, strategic thinking, and strong leadership skills.

Key Responsibilities:

IT Infrastructure Management:

• Design, implement, and maintain a robust IT infrastructure aligned with business operations.
• Manage the configuration, deployment, and maintenance of servers, networks, and storage systems.
• Ensure high availability, scalability, and security across all IT systems.

Application Administration:

• Oversee enterprise application management, including installation, upgrades, configuration, and troubleshooting.
• Facilitate seamless integration of applications with existing systems to enhance performance.
• Monitor and optimize application performance to meet organizational needs.

End-User Computing (EUC) Support:

• Manage EUC operations, covering desktops, laptops, mobile devices, and related hardware. Ensure timely resolution of EUC-related incidents and requests.
• Proactively drive improvements to enhance the end-user experience.

Team Leadership:

• Lead, mentor, and develop a high-performing team of IT professionals.
• Conduct regular performance reviews and implement training programs to enhance team skills.
• Foster a culture of innovation, collaboration, and continuous improvement.

Strategic IT Planning:

• Align IT infrastructure and application strategies with the companys business objectives. Develop and manage the IT budget to maximize cost efficiency.
• Evaluate and recommend emerging technologies for adoption where beneficial.

Compliance and Security:

• Ensure adherence to industry regulations, company policies, and best practices.
• Implement IT security measures to protect data and systems from threats.

Vendor and Stakeholder Management:

• Collaborate with vendors for IT equipment, software, and services procurement.
• Act as the primary point of contact for IT-related discussions with stakeholders.

Skills and Qualifications:

Technical Skills:

• Proficiency in IT Infrastructure and Application Administration.
• Expertise in End-User Computing (EUC) and IT Infrastructure domains.
• Strong knowledge of networking, server administration, virtualization, and cloud technologies. Proficiency in AI frameworks, machine learning tools, and automation technologies.
• Knowledge of system integration, cloud platforms, and IT architecture.

Soft Skills:

• Excellent leadership and decision-making abilities.
• Strong stakeholder management and communication skills.
• Analytical mindset with a focus on innovation and problem-solving.