IT Infrastructure Manager/Senior Manager

Role & responsibilities

We are searching for a seasoned and strategic IT leader to join our team as a Manager/Senior Manager, IT. In this role, you

will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for our

organization of approximately 800+ users. You will be a key member for the leadership team, providing expert

guidance and ensuring the smooth operation and continuous improvement of our IT infrastructure.

Responsibilities

• Develop and implement a comprehensive IT strategy aligned with the overall business goals and

objectives.

• Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk.
• Oversee all IT operations, ensuring system uptime, performance, and efficiency.
• Implement and maintain robust IT security protocols set by the InfoSec team to safeguard the

organization's data and assets.

• Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries.
• Enforce IT policies and procedures to ensure compliance with industry regulations and best practices.
• Stay up-to-date on the latest IT trends and technologies, and recommend and implement solutions to

improve efficiency and effectiveness.

• Manage the IT budget and resources effectively.
• Provide regular reports on IT activities, performance metrics, and key initiatives.
• Collaborate effectively with other departments to ensure seamless integration of technology into

business processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree

preferred).

• Minimum 10 years of experience in a senior role in IT, with experience in managing IT operations, security,

Helpdesk, and compliance for large organizations (800+ users).

• Proven track record of developing and implementing successful IT strategies.
• Strong understanding of IT infrastructure, cloud computing, network security, and IT service management

principles.

• Experience in managing and leading IT teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize effectively and manage multiple projects simultaneously.
• Strong analytical and decision-making skills.