Product Designer

What Youll Do

We are looking for an experienced UX Writer with 5+ years of experience to join our dynamic product experience team. You will create clear, and user-focused content that enhances the user experience of our digital products. You will work with designers, product managers, and engineers to ensure that our content aligns with user needs and our goals. You will report to Sr. Manager, Content.

• Understand your customers, gathering data and sharing information with your colleagues to improve the product experience
• Partner with design, and support teams to develop a content strategy for your features, including what type of content customers need at each stage of their interaction with our products
• Work with engineering and your learning team colleagues to respond to the delivery of multiple simultaneous software releases
• Collaborate with writers for other product areas to improve efficiency through shared content and create a seamless content experience for customers.

What Your Responsibilities Will Be

• Content Strategy and Creation:
• Maintain a voice and tone for our digital products, ensuring understanding of Avalaras brand and user needs.
• Create engaging, user-centered content for multiple touchpoints, including web interfaces, mobile applications, help documentation, and error messages.
• Collaborate with UX designers and researchers to understand user pain points and craft content that improves usability and accessibility.
• Cross-Functional Collaboration:
• Partner with product managers and engineers to understand product requirements and translate them into user-friendly content.
• Conduct user research and usability testing to gather feedback and improve on content based on user insights.
• Content Management and Optimization:
• Review and edit existing content for clarity, consistency, and effectiveness, ensuring it meets the highest standards of quality.

What Youll Need to be Successful

You have demonstrated an ability to develop technical documentation content and processes. Be prepared to share examples and writing samples that demonstrate your qualifications during the interview process.

• 5+ years of directly relevant technical content experience working for an enterprise software company
• 5+ years of experience writing and editing for the web and working with Wiki markup and HTML

#LI-Onsite

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there s nearly 5,000 of us now. Our growth is real, and we re not slowing down - not until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What Youll Need to be Successful

You have demonstrated an ability to develop technical documentation content and processes. Be prepared to share examples and writing samples that demonstrate your qualifications during the interview process.

• 5+ years of directly relevant technical content experience working for an enterprise software company
• 5+ years of experience writing and editing for the web and working with Wiki markup and HTML

#LI-Onsite

What Your Responsibilities Will Be

• Content Strategy and Creation:
• Maintain a voice and tone for our digital products, ensuring understanding of Avalaras brand and user needs.
• Create engaging, user-centered content for multiple touchpoints, including web interfaces, mobile applications, help documentation, and error messages.
• Collaborate with UX designers and researchers to understand user pain points and craft content that improves usability and accessibility.
• Cross-Functional Collaboration:
• Partner with product managers and engineers to understand product requirements and translate them into user-friendly content.
• Conduct user research and usability testing to gather feedback and improve on content based on user insights.
• Content Management and Optimization:
• Review and edit existing content for clarity, consistency, and effectiveness, ensuring it meets the highest standards of quality.