Product Research Operations Specialist

• Own and optimize participant recruitment for product research studies to ensure a high quality of respondents and a strong response rate.
• Manage participant databases and segments by leveraging internal data sources and research panels
• Collaborate with customer support, marketing and other teams to source appropriate participants from our global customer base.
• Develop effective outreach tactics (primarily email campaigns), manage outreach workflows and scheduling tools, and ensure compliance with privacy standards.
• Administer gratuities and other participant incentives with precision and adherence to organizational guidelines.
• Conduct quantitative research activities, including analytics, behavioral data, A/B testing, statistical analysis and surveys.
• Produce dashboards and/or automated reporting for key UX metrics
• Analyze and present research findings to drive actionable insights.
• Advocate for accessibility, inclusivity, and user-centric design in all research activities.

Research Operations

• Manage the end-to-end process of UXR participant recruitment and gratuity administration.
• Maintain participant databases, ensuring accuracy and data privacy compliance.
• Coordinate with Avalaras other customer-facing programs to ensure PXG recruiting aligns smoothly with broader customer engagement activities.
• Identify and maintain incentive options, especially when recruiting in new regions.
• Track response rates and optimized recruiting tactics are effective in meeting study quality and timeline expectations.

User Research Execution

• Plan and execute quantitative research studies to uncover user behaviors, pain points, and needs.
• Assist in evaluative research efforts, including usability testing and prototype validation. Collaborate with cross-functional teams to align research findings with business and product goals.
• Deliver research insights through clear reports, presentations, and workshops.

Accessibility and Inclusion

• Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.

Preferred candidate profile

Perks and benefits