Customer Experience Manager

About the company

Auxilo aims to serve aspiring students across segments, be it Graduate or Post Graduate courses in India or Overseas in countries like US, UK, Canada, New Zealand, Germany, Australia and any upcoming student attractive countries.

With its focus on uplifting the standards of Indian Education Ecosystem it would endeavor in developing financial models for Schools, Colleges, Institutions, as well as any tertiary industries connected to the cause of education; to build or scale up its capacity or potential in its service, product or delivery. From students to school bus operators to educational institution. Auxilo will provide finance to each and every stakeholder in the ecosystem to help them reach the next level.

Key Responsibilities:

1. Client Meetings:
- Meet with prospective clients (In office) to discuss and understand their financial needs.
- Effectively communicate the details and intricacies of our loan and product offerings.

2. Documentation and System Entry:
- Collect all necessary information and documentation from clients.
- Ensure accurate and timely entry of client details into the system.

3. Query Handling:
- Address queries from both customers and the Credit team.
- Oversee the entire process from file login to disbursement, ensuring a smooth and efficient workflow.

4. Business Development:
- Collaborate with Relationship Channels to create avenues for business inflow.
- Participate in various campaigns and marketing activities to enhance brand visibility.
- Support Relationship Channels as required.

5. Achieving Business Targets:
- Meet allocated business targets based on assigned parameters.
- Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals.

Additional Incentives:
- Reimbursement of petrol and mobile expenses.
- Quarterly incentives based on performance.

Qualifications and Skills:
- Proven experience in sales or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of financial products and services is a plus.

If you are passionate about sales, customer service, and achieving targets, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our financial services offerings.