Add office photos
All Filters
7 The 1% Club Jobs
Customer Success Associate
The 1% Club
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
- Query Resolution: Effectively address customer inquiries, concerns, and issues through various communication channels (email, chat, phone), ensuring a positive resolution.
- Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
- Customer Advocacy: Advocate for the customer within the company, ensuring that their feedback is heard and contributes to product/service improvements.
- Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
- Feedback Collection: Gather and document customer feedback, collaborating with internal teams to drive continuous improvement.
Qualifications:
- Proven experience in a customer-facing role, preferably in customer support or success.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Empathetic approach and passion for delivering exceptional customer experiences.
- Ability to adapt to a fast-paced and evolving work environment.
- Basic understanding of [industry/sector] is a plus.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Associate roles with real interview advice
People are getting interviews at The 1% Club through
People are getting interviews through
(based on 3 The 1% Club interviews)
Referral
Company Website
Job Portal
34%
33%
33%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at The 1% Club are saying
What The 1% Club employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
The 1% Club Benefits
View more benefits
Compare The 1% Club with
Tata Group
Compare
Reliance Industries
Compare
Aditya Birla Group
Compare
Mahindra & Mahindra
Compare
Hindustan Unilever
Compare
Infosys
Compare
Wipro
Compare
TCS
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Similar Jobs for you
Share an Interview