filter salaries All Filters (1)

Clear all

31 Automation Jobs in Noida

Operations Lead

5-10 years

Noida

1 vacancy

Operations Lead

Nokia

posted 5mon ago

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge Experience
Typically requires 8-10 years of relevant experience covering below and an engineering graduate equivalent (or higher) degree.
Technical Skills
  • Excellent knowledge and understanding of telecom network and elements.
  • Experience in delivering services of large scale MS operations and preventative maintenance, with 5+ years in a customer facing role
  • Broad working knowledge of Multivendor technologies including Volte, CS/PS Core, RAN (2G/3G/4G/5G), Transmission MW/DWDM and IP.
  • Able to drive E2E incident in network
  • Having exposure in remote delivery and field team interactions in troubleshooting and configuration
  • Ability to resolve remotely and guide teams on bridge/ground.
  • Experience as Operations Delivery role in wholesale business on a major telecommunications operator is an advantage.
  • Identify service issues, driving improvements through the delivery organizations
  • 24X7 availability for team and client.
Behavioral Skills
  • Excellent written and verbal communication Skills in English.
  • Strong interpersonal skills ability to influence and motivate the team.
  • Business Acumen and.
  • ITIL knowledge with a focus on Incident, Change, Problem and Performance Management
  • Good Documentation Skills, able create, review and update technical data in database and good presentation skills
  • Should be able to work during off hours as required.
  • Ability to work in a fast-paced, technical, cross-functional environment
  • Driving telecom network and elements.
  • Delivering services of large-scale MS operations, with 5+ years in a customer facing role
  • Working in Multivendor technologies including Volte, CS/PS Core, RAN (2G/3G/4G/5G), Transmission MW/DWDM and IP.
  • Driving E2E incident in network
  • Collaborate with Care Technical Manager, Delivery Technical team, Regional SME, Customer for technical issues.
  • Should be able to bridge the communication between Technical troubleshooting and incidents/issue updates to higher management.
  • Managing remote delivery and field team interactions in troubleshooting and configuration
  • Understand customer requirements and act accordingly in shortest possible time.
  • Interaction with other cross functional domain like BO, Finance, Automation and Pre-sales team.
  • Driving trouble tickets life cycle and successful closure of tickets to achieve SLA.
  • Ability to resolve remotely and guide teams on bridge/ground.
  • Driving transformation/improvement programs
  • Experience as Operations Delivery role in wholesale business on a major telecommunications operator is an advantage.
  • Identify service issues, driving improvements through the delivery organizations
  • 24X7 availability for team and client.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Prepare for Lead Operator roles with real interview advice

What people at Nokia are saying

Lead Operator salary at Nokia

reported by 5 employees with 10-17 years exp.
Lock Unlock
₹17 L/yr - ₹26 L/yr
145% more than the average Lead Operator Salary in India
View more details

Compare Nokia with

Samsung

3.9
Compare

Apple

4.3
Compare

Huawei Technologies

4.0
Compare

Xiaomi

3.8
Compare

OnePlus

4.0
Compare

Motorola

4.2
Compare

Sony

4.2
Compare

LG Electronics

4.0
Compare

HTC

3.2
Compare

Google

4.4
Compare

Jio

3.9
Compare

Vodafone Idea

4.1
Compare

Bharti Airtel

4.0
Compare

Ericsson

4.1
Compare

BT Group

3.9
Compare

Verizon

4.1
Compare

Aerial Telecom Solutions

4.3
Compare

Bharat Sanchar Nigam

3.9
Compare

Pratap Technocrats

3.8
Compare

Telenor

4.2
Compare

Similar Jobs for you

Senior Associate at Pricewaterhouse Coopers Private Limited

Bangalore / Bengaluru

2-5 Yrs

₹ 8-12 LPA

Customer Support Lead at Ordway

Pune

12-20 Yrs

₹ 13-18 LPA

Technical Support Professional at MyOperator.co

4-5 Yrs

Not Disclosed

Technical Support Engineer at Aveva Solutions India LLP

Hyderabad / Secunderabad

1-5 Yrs

₹ 8-12 LPA

Operations Manager at Decotales

Bangalore / Bengaluru

4-8 Yrs

₹ 6-10 LPA

Senior Technical Support Engineer at Aveva Solutions India LLP

Bangalore / Bengaluru, Hyderabad / Secunderabad

5-7 Yrs

₹ 8-12 LPA

Customer Success Engineer at SONATA SOFTWARE LIMITED

Bangalore / Bengaluru

4-9 Yrs

₹ 6-10 LPA

Design Specialist at BT e-Serv (India) Pvt. Ltd.

Greater Noida, Gurgaon / Gurugram

2-6 Yrs

₹ 7-12 LPA

Senior Customer Support Manager at Lightcast

Chennai

4-9 Yrs

₹ 6-11 LPA

Manager at Jindal Stainless Limited

Jajpur

5-7 Yrs

₹ 6-10 LPA

Operations Lead

Nokia Solutions and Networks India (P)Ltd.

5-10 Yrs

Noida

5mon ago·via naukri.com

3-5 Yrs

Bangalore / Bengaluru, Noida

5mon ago·via naukri.com

8-13 Yrs

Noida

6mon ago·via naukri.com

Program Manager

Birlasoft (India) Limited

7-11 Yrs

Noida

5mon ago·via naukri.com

Content Writer

SNVA Ventures Pvt. Ltd

8-10 Yrs

Noida

5mon ago·via naukri.com

Content Writer

SNVA Ventures Pvt. Ltd

8-10 Yrs

Noida

5mon ago·via naukri.com

5-10 Yrs

Noida

5mon ago·via naukri.com

Content Writer

SNVA Ventures Pvt. Ltd

8-10 Yrs

Noida

5mon ago·via naukri.com

5-10 Yrs

Noida

5mon ago·via naukri.com

Content Writer

SNVA Ventures Pvt. Ltd

8-10 Yrs

Noida

5mon ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Browse jobs

Discover jobs you love

DESIGNATION

DESIGNATION

REVIEWS

Chetu

No Reviews

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent