Customer Service Manager

Preferred candidate profile : Experience into Retail Branch Banking Operations is Must

Role & responsibilities:

• Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time.

• Promotes and cross sell the banks products and services

• Ensuring high level of customer service to enhance the banking experience of customers

• Spots opportunities for cross-sales and monitors leads from staff to maximize sales

• Responsible for all Money Officer activities being done on daily basis

• Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals

• Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills

• Monitors authenticity of instruments and safeguards the bank from fraudulent payments

• Monitors whether transactions are within the purview of operational guidelines