AU Small Finance Bank - Lead Transaction Monitoring Engineer (10-15 yrs)

AU Bank Cards and Payment :

Responsible for the managing and innovate digitally enabled life cycle of Credit Cards, Debit Cards, ATM, Prepaid Cards, FasTag, Digital Transaction Risk Monitoring

Roles and Responsibilities :

- Responsible for delivery / support for FICO Falcon Application

- Work closely with vendors and service providers for effective coordination & competent delivery.

- Plan for digital transaction risk monitoring initiatives which include, defining requirements, write rules, conducting customer acceptance testing, including strategy, test plans and test scenarios for performance testing.

- Develop comprehensive test plans that merge customer requirements with bank goals and coordinate various teams and technical personnel during all test phases, from initial development through implementation.

- Manage risks by assess project risks & potential problems by communicating in advance while establishing contingency plans.

- Document all the interdependencies and list assumptions and constraints.

- Testing (SIT/Performance Testing/UAT) and commissioning of changes in the test area with respect to the applications.

- Work with different host application team, Risk team for related changes and regulatory requirements.

- Responsible for scoping projects / BAU change requests to meet user requirement, whenever assigned.

- Develop detailed FSD against BRD wherever required.

- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables and publish project & issue log status.

- Write Transaction Rule as per risk team requirement.

- To be available for on call support & for on-site support during off days.

- Provide Level 2 support to ensure 24X7 availability of live systems.

- Ensure to provide workaround for issues, monitor issue log & follow up with vendor until final resolution.

Relevant Experience :

- 10 years of experience in IT preferable on FICO Falcon Application.

- Hands on experience of handling end to end requirements gathering, solution fitment, gap analysis, risk analysis and post go live support.

- Hands-on experience of writing ETLs / data extraction for oracle, MS SQL, Hybrid data sources.

- Hands on experience on Linux/Unix command line, cron jobs.

Skills & Competencies :

- Must have prior experience on Fraud Risk Management Application (Falcon/Clari5/Experian FraudNet)

- Rule writing & management.

- Understanding of different types of Frauds w.r.t Transaction monitoring.

- Understanding of data mapping and various data elements.

- Hands on to Oracle/ MS SQL query writing & Unix/Linux command lines.

- Must have strong inter-personal skills, flexible, collaborative, and team-oriented approach to problem solving and ability to work in fast-paced, rapidly changing environment.

Attitude/Behavior :

- Collaborates effectively

- Drives collaboration among team members in his/ her function.

- Presenting a supportive, united front when appropriate.

Communicates Confidently :

- Communicates crisply and candidly.

- Communicates effectively across audiences (reporting managers, peers, business partners)

- Balances talking and listening to foster candid dialogue.

Focuses on the Customer :

- Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers.

- Helps employees understand the impact of their work on the customer/ client

- Organizes own work to meet agreed upon deadlines.

- Focuses on surfacing underlying customer issues / concerns and identifying root causes.

Takes Accountability :

- Takes steps to understand decision making processes and procedures uses this understanding in developing work plans

- Escalating issues or redirecting enquiries in a timely and efficient fashion.

- Following up with customers when we say we will and delivering on our commitments

- Works under general supervision on day-to-day matters.

Understands our Business :

- Enhances understanding about the business of SLF (e.g. products and services, org structure, key

competitors)

- Understands how his/her role relates to the Business Unit/ Function's objectives

- Self-starter A confident, self-starter who can completely own delivery and can work independently as well as being a strong team player.

- Trust - Ability to work in an open culture with a positive approach.

- Flexibility Ability to accept change, agility

Education :

Qualification: Bachelors Degree, BE/BTECH, MCA / MTECH