Staff Associate Work Center Tech Supt

Job Description:

Responsible for developing, planning, and directing all aspects of international service assurance work centers. Establishes, implements, and maintains service assurance work center standards to ensure the proper care of the organizations client base. Monitors program effectiveness and develops processes to increase its effectiveness.
Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the technical solution. Provides technical feedback to engineering concerning product changes and enhancements.

Preferable candidate with great English spoken/written communication with CCNA/relevant inter-networking skills.