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Sr Specialist App/Prod Support
AT&T
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
Responsibilities and Day-to-Day View:
Responsible for translating the core architecture for business requirements into the final technical solution (consisting of platform, network, software, cloud, etc) through functional, performance, and reliability analysis using engineering models and techniques, primarily through software development throughout the vertical stack.
Defines designs; Provides technical enablement for application components and subsystems for an Application(s).
Drives important design decisions for development team.
Executes on change restriction scheduling, approvals, and leadership level summaries to reduce outages and defects, grow team engagement and awareness, improve customer experience, and drive relevance
Reviews release scope to ensure clarity and provides and/or facilitates approvals.
Works with engineers to create and ensure stable release metric dashboards
Works with release and product managers to create and ensure stable release calendars and release data for team review.
Serves as a Subject Matter Expert for release scheduling, freeze periods and metrics.
Works in an Agile environment with release and product management to refine reporting processes.
Implements best practices in change management, including assessing and implementing processes for automation.
Acts as an advocate to leadership and all members of the organization for change management to build awareness and understanding of upcoming deployments across teams; presents release metrics and change management processes to teams and leadership.
Creates professional, leadership-level change restriction communications, hosts/manages change control board, performs release approvals, and manages hotfix/defect/special release approvals and scheduling.
Defines designs; Provides technical enablement for application components and subsystems for an Application(s).
Drives important design decisions for development team.
Executes on change restriction scheduling, approvals, and leadership level summaries to reduce outages and defects, grow team engagement and awareness, improve customer experience, and drive relevance
Reviews release scope to ensure clarity and provides and/or facilitates approvals.
Works with engineers to create and ensure stable release metric dashboards
Works with release and product managers to create and ensure stable release calendars and release data for team review.
Serves as a Subject Matter Expert for release scheduling, freeze periods and metrics.
Works in an Agile environment with release and product management to refine reporting processes.
Implements best practices in change management, including assessing and implementing processes for automation.
Acts as an advocate to leadership and all members of the organization for change management to build awareness and understanding of upcoming deployments across teams; presents release metrics and change management processes to teams and leadership.
Creates professional, leadership-level change restriction communications, hosts/manages change control board, performs release approvals, and manages hotfix/defect/special release approvals and scheduling.
Qualifications :
Bachelor s degree in Business, Marketing, Computer Science, Information Systems or related field preferred
3+ years of change and/or release management experience with proven track record of managing all aspects of software releases throughout their lifecycle
Experience within high tech, software and/or wireless/telecom industry highly desired
Solid technical background with understanding and/or experience in software development, web technologies, release management, metrics dashboards and customer communications such as email, SMS and push notifications.
Strong analytical skills and the ability to convert release data into summaries that foster understanding and reduce outages.
Experience working within scaled agile development teams.
Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
Technical skills include: Atlassian-Jira and Confluence, SharePoint, Excel, Microsoft Lists, Scaled Agile Framework, full stack web design, application design and architecture.
PMO certification and/or Project Management background
Experience in a retail or consumer organization
3+ years of change and/or release management experience with proven track record of managing all aspects of software releases throughout their lifecycle
Experience within high tech, software and/or wireless/telecom industry highly desired
Solid technical background with understanding and/or experience in software development, web technologies, release management, metrics dashboards and customer communications such as email, SMS and push notifications.
Strong analytical skills and the ability to convert release data into summaries that foster understanding and reduce outages.
Experience working within scaled agile development teams.
Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
Technical skills include: Atlassian-Jira and Confluence, SharePoint, Excel, Microsoft Lists, Scaled Agile Framework, full stack web design, application design and architecture.
PMO certification and/or Project Management background
Experience in a retail or consumer organization
#ProductEngineering
It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-51054 Date posted 01/15/2025 In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities.
Employment Type: Full Time, Permanent
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Senior Specialist salary at AT&T
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Flexible timing
Monday to Friday
No travel
Day Shift
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