Communications Lead

Scope of work:

• What were looking for is a self-motivated and energetic Communications professional to join our Communications team.
• Primary duties include creating informative content, change releases, articles, and other opportunities to share changes, products, and services.
• The ideal candidate will be an excellent communicator, with brilliant presentation and organizational skills who regularly:
• Works on assignments that require considerable judgment and initiative.
• Makes recommendations for solutions
• Resolves a wide range of issues in creative ways
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments
• Works within guidelines and takes ownership of results.
• May act as a mentor to less experienced team members.

Roles & Responsibilities

• Create informative and interesting communications releases for the Program, newsletters, and related change management materials.
• Develop and implement effective communication strategies that build awareness, and customer satisfaction.
• Plan and manage the design, content, and production of all communications materials.
• Work with different departments to generate new ideas and strategies.
• Supervise projects to guarantee all content is publication-ready.
• Create communication and strategies for new communications, change, launches, events, and promotions.
• Respond to communication-related issues in a timely manner
• Build strong client relationships. Understand client programs needs and deliverables (SOW and skills), vision for each program, and program success criteria
• Partner with internal and external stakeholders to review and scale the communications content.
• Be a player-coach for cross-functional teams including delivery and project management.
• Work closely with a diverse group of employees.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
• Leadership Attributes:
• Relationship builder
• Decisive leader committed to achieving program growth objectives.
• Intellectually curious, hands-on collaborator
• Dedication to internal and external client satisfaction with program
• Highest level of integrity

Qualification:

• Bachelors degree (BA/BS) from four-college or university and 5 to 7 years related experience and/or training; or equivalent combination of education and experience
• Mastery of English language with ability to tailor language flexibily and effectively for professional audiences
• Have the ability to identify communication gaps and deliver solutions
• Determines methods and procedures on new assignments and may coordinate activities of other personnel
• Excellent organizational skills and superior attention to detail
• Proficiency with office document software, presentations and other related visualizations including Google Suite (Specifically Docs, Sheet, and Slides)
• Accomplished communicator, active listener and willing to seek feedback with demonstrated excellent writing and editing skills including the ability to package information for delivery across multiple digital platforms
• Critical thinker with a creative, problem solving approach
• Continuous learner with ability to build working knowledge of new subject matter quickly
• Comfortable working in a global environment with a wide variety of cultures and skill sets while applying the highest degree of professionalism
• High sense of urgency and grit required to drive business outcomes with proven track record of implementing successful processes and workflows across functions and departments
• Ability to manage multiple priorities and adjust quickly to changing priorities in a timely manner to meet commitments
• Works well under pressure and meets tight deadlines through outstanding time management skills
• Support leveraging of analytics and reports to determine effectiveness and seek continual improvements of communication initiatives.
• Networks with key contacts outside own area of expertise
• Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides
• Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)

About us:

Astreya is the leading IT engineering solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reached 40 countries with over 2200+ IT professionals. Our solutions and services are around IT End User Support, Asset Management, Network Operations Support, Contract Management, Video Conferencing, Reporting and Analytics, Service Bars, digital transformation services, Cloud management, Service Desk, Hyper Automation, AI ML and Digital Engineering. We are in the market providing IT-managed services such as implementation services, rack stack, staff augmentation, inventory management, deployment services, IT support service desk, cloud infrastructure services, automation, and reverse logistics services. We build large data centres, manage 5 mil+ + assets for each customer, and provide many infrastructure engineering solutions.

Visit us: https://astreya.com/