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28 Astreya Jobs

Desktop Support Specialist I

0-2 years

Bangalore / Bengaluru

1 vacancy

Desktop Support Specialist I

Astreya

posted 12d ago

Job Description

What this Job Entails:

The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope:

  • Follows established procedures on routine work

  • Requires detailed instructions

Your Roles and Responsibilities:

  • Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling

  • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

  • Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

  • Assist in deployment and recovery of laptop and desktop images

  • Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

  • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

  • Utilize Inventory Data management software to maintain inventory accuracy and workflow

  • Contribute to large scale global projects as needed

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

  • High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
  • Excellent written and verbal communications skills
  • Ability to work in a large team with minimal supervision
  • Capable of providing an outstanding user experience
  • Basic inventory or IT knowledge
  • Interest in new technologies and IT career path

Preferred Qualifications:

Physical Demand Work Environment:

  • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers


Employment Type: Full Time, Permanent

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Astreya Interview Questions & Tips

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People are getting interviews at Astreya through

(based on 6 Astreya interviews)
Job Portal
Campus Placement
Company Website
50%
33%
17%
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Astreya are saying

4.3
 Rating based on 6 Desktop Support Specialist reviews

Likes

Team management and supportive team

Dislikes

All is good

Read 6 reviews

Desktop Support Specialist salary at Astreya

reported by 32 employees with 1-6 years exp.
₹3.5 L/yr - ₹6 L/yr
17% less than the average Desktop Support Specialist Salary in India
View more details

What Astreya employees are saying about work life

based on 68 employees
60%
88%
61%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Astreya Benefits

Health Insurance
Free Food
Job Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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