GME Assistant Manager Meeting Registration Capability

Job Title - GME Assistant Manager Meeting Registration Capability

Career Level - D2

Introduction to role

The Assistant Manager Meeting Registration Capability will be part of the Operations Team in AstraZeneca s Global Meetings and Events Team. You will be responsible for the registration process in the Cvent system, acting as the owner for the Registration Website process capability. You will drive the strategy, serve as the linchpin between the Web team, GME service team, Solutions team Meeting Management Company partners, and be the technical expert, line manager, and trainer for the WEB development team. Reporting to the GME Operations Manager and with a dotted line to the Senior Manager Technology Process, you will be the go-to person for any technical challenges.

Accountabilities

- Be the expert and driver for the Registration Website space, maintaining strong advisory relationships with GME LT, Service team, and MMC partners.
- Operationalize strategic plans with timely execution of deliverables.
- Project manage and coordinate Web team resources assigned to support GME.
- Maintain project plans, including all required activities, tasks, risks, issues, and resource requirements.
- Identify and report on potential barriers to progression and present solutions.
- Act as the expert for the Registration Website process regarding technology solutions, features, and functionality.
- Present solutions to fulfill GME s business requirements by acting as an internal expert and trusted advisor.
- Coordinate ongoing learning cycles for the web dev team ensuring they are on top of Cvents newest features.
- Document roles responsibilities in line with Cvent permissions for all parties involved.
- Cultivate ongoing learning and shared best practices within the team.
- Manage the assignment of web builders to projects.
- Ensure Web team performance SLA s KPI s are measured reported regularly.
- Set up a knowledge assessment process.
- Monitor Cvent certifications for all parties involved.
- Ensure a robust QC process is in place documented.
- Manage individual performance (quarterly reviews) and development.
- Measure quality of work supported by future CSAT results.
- Manage partners business reviews, collaboration sessions, vendor-led sessions, and partners summits around the web reg process.
- Align account configuration changes with Solution take change requests to LT for validation.
- Manage communications around major configuration releases.
- Gather user feedback for all towers provide bi-annual holistic reviews to LT.
- Recommend opportunities for improvement.
- Drive registration website activity governance compliance.
- Proactively and independently solve problems when challenges present themselves.
- Act as GME Cvent s Reg Web expert by organizing demos and creating onboarding processes.
- Cultivate new business opportunities by asking questions and sharing findings with LT for validation.
- Update GME SOPs in line with process amendments.
- Create own a user feedback process provide visibility to LT.

Essential Skills/Experience

- Cvent Event Management Certification required. Cvent Event Management Advanced Certification and Cvent System Administrator Certification preferred.
- Excels at establishing and maintaining relationships across cultures and at all levels of an organization, including executives.
- Excellent organizational time management skills with the ability to manage multiple responsibilities while maintaining high-quality standards.
- Strong sense of accountability; resourcefulness in identifying a problem or process improvement and following through to implement.
- Demonstrated ability to effectively work in an ambiguous environment.
- Proven analytical skills with consistent high attention to detail; accuracy in spelling and grammar.
- Demonstrates initiative, personal excellence, and integrity.
- Understands the use of web-based applications and database concepts (for reporting purposes).
- Proficient with MS PowerPoint and Excel to deliver presentations and reporting packages.
- Broad knowledge of technology solutions and packaged/cloud-based applications.
- Previous experience working across a geographically diverse team.
- Strong technical acumen and learning curve.
- Excellent communication and interpersonal skills.
- Excellent spoken and written English language skills.
- Proactive approach to problem-solving.
- Able to grasp and understand new technology and concepts.
- Bachelor s degree or equivalent.

Desirable Skills/Experience

- Experience working in Sales Marketing Portfolio preferably in Life Sciences Industry.
- Experience in any product management, preferably in the Meetings events space.
- Knowledge of Web Services Service Oriented Architecture.
- Experience working in a shared service environment.
- Experience working with 3rd party providers.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, youll be part of a team of specialists that is essential to our growth. Here youll be valued for your niche knowledge, trusted with personal accountability to live up to your full potential, and make a significant contribution. We embrace innovative technology and reimagine technical practices to make a bigger impact on patients lives. Our global, diverse network allows us to work seamlessly together, leveraging our combined skills to find new solutions that accelerate our impact. The business is committed to investing in our growth and development, keeping us ahead of our peers.

Ready to make an impactApply now!

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AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.