AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
244 Aster Dm Healthcare Jobs
Senior Associate - Customer Care
5-6 years
₹ 4 - 5.3L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Senior Associate - Customer Care
Aster Dm Healthcare
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance
- Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards
- Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction
- Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed
- Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively
- Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
- Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary
- Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements
- Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines
- Training: Stay updated on product or service changes and attend training sessions to improve customer service skills
- Reporting: Generate reports on customer care performance and share insights with senior management
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Associate roles with real interview advice
What people at Aster Dm Healthcare are saying
Rating based on 5 Senior Associate
reviews
Anonymous · Finance & Accounting
in Kozhikode
very flexible time and stress less work
- Job security - Good
less appraisal and promotions
- Promotions - Poor
Senior Associate salary at Aster Dm Healthcare
What Aster Dm Healthcare employees are saying about work life
Aster Dm Healthcare Benefits
View more benefits
Compare Aster Dm Healthcare with
Apollo Hospitals
Fortis Healthcare
Manipal Hospitals
Narayana Health
Columbia Asia
Max Healthcare
Health Care Global Enterprises
Global Healthcare
Care Hospital
Paras Hospital
Dr Lal PathLabs
Thyrocare Technologies
Shalby Hospitals
Philips Innovation Campus
Ziqitza Health Care
TTK Healthcare
Kauvery Hospital
Fortis Escorts Hospital
Kailash Hospital
Artemis Health Institute
Similar Jobs for you
