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HSBC Group

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4.0

based on 4.8k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

3 HSBC Group Associate Vice President Jobs

Associate Vice President - Agency Management

HSBC electronic data processing india pvt ltd

4.0

based on 4.8k Reviews

12-17 years

₹ 11.5 - 21L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Associate Vice President - Agency Management

HSBC Group

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Operations Auditing Anti Money Laundering Home Loans Information Security

+ 3 more

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Summary

Responsible for managing collection and recovery efforts for delinquent Secured loans portfolio. Ensuring efficient and effective recovery on the delinquent Secured loans portfolio while adhering to the regulatory requirement
Lead team of collection agents, set collections goals, develop strategies, and work closely with the agencies to resolves delinquent Secured loans portfolio
Initiate Legal action on the NPA portfolio Strong knowledge of legal process in secured products i.e. Securitisation and Reconstruction of Financial Assets and Enforcement of Securities Interest Act 2002/ Debts Recovery Tribunal / CIVIL/ National Company Law Tribunal.
Act as the liaison point for Legal counsel(s) assisting debt collections and manage the entire Legal journey on the NPA accounts
Manage Risk by way of identification assessment and to mitigate such risk by implementing agreed strategy and by exercising good control
To ensure Bank s laid down processes polices are followed and customer fairness principles are adhered to all the time
Drive performance of External vendors matched against expected delinquency, Money Recovery Rate, Flow Rates Loss rates
Implement C19 C23 Agency Management Standards while providing direction support to the External Collection Vendors
To maintain, HSBC s internal control standards, including the timely implementation of internal external audit points together with any issues raised by any external regulators

Principal Responsibilities

Set monthly / quarterly targets for the Debt Collection Agencies in line with business requirement
External Debt Collection Agencies (DCA s) are motivated to achieve the set targets in terms of Money Recovery Rate (MRR), Gross Credit Loss (GCL), Flow Rates, Recoveries Provision releases saves while remaining aligned to our operating principles
Identifying accounts and initiating legal action under Securitisation and Reconstruction of Financial Assets and Enforcement of Securities Interest Act 2002 /CIVIL/Debt Recovery Tribunal.
Implement C19 and C23 Agency Management Standards to help mitigate conduct and reputation related risks
Design and implement effective collection strategies for different stages of delinquency
Upkeep of performance records and ensure updation on collection efforts are capture on the collections system
To extend support to External Debt Collection Agencies (DCA s) in helping them imbibe and follow HSBC s Customer Fairness Principles
Lead and actively participate in negotiations with delinquent customers to collect outstanding dues/ resolve issues
Conduct audit checks and provide timely, formal feedback to DCAs
Effect collaboration with Internal stakeholders to enhance collections efficiency

Operational Effectiveness Control

Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators
To ensure all the Information Security Risk (ISR) guidelines are adhered by the Debt Collection Agencies
Run business in accordance with all guidelines and instructions covered under Desk Instruction Manual (DIM), Regional Guidelines (RG), Local Collection Manual (LCM), Debt Collection Agency (DCA) guidelines and Customer Fairness Principles
Achieve satisfactory audit ratings with neither any major repeat recommendations nor any adverse findings from external auditors or any compliance review
Respond all customer service escalations within 24 hours of notice and escalate the same to Customer Complaints team and ensure Upheld complaints don t exceed the agreed threshold
Analyze the portfolio and provide feedback to the risk department in terms of fraud accounts
Ensure Implementation of the Potential Vulnerable Customer policy
Regularly monitor Service Providers service levels and costs by maintaining and regularly updating Archer System
Check accuracy of billings (sign off on the billings) before obtaining approval for payment
Perform at least an annual risk evaluation and mitigation analysis regarding the outsourced activity. Conduct an annual review of the Service Providers financial capacity to support the outsourced activity (leverage and gearing ratios, net worth or capital, operating cash flows or liquidity) and file these reviews together with the financial statements
Perform all First Line of Defence (LoD) activities on timely basis

Requirements

Graduate (BSc/BCom/BA)
Minimum of 5+ years of experience in Secured Collections and vendor management
Strong Knowledge of Collections law and regulations
In-depth knowledge of legal procedures on the secured products i.e. Securities Interest Act 2002/ Debts Recovery Tribunal / CIVIL/ National Company Law Tribunal.
Strong Communication analytical skills
Sound knowledge on the Banking sector in general

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Useful Link

Link to Careers Site: Click HERE

You ll achieve more at HSBC.

Employment Type: Full Time, Permanent

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What Associate Vice President at HSBC Group are saying

4.1

Rating based on 58 Associate Vice President reviews

Anonymous · Sales & Business Development in Noida

Likes

Nothing … ppl dont respect you

Dislikes

All the aspects … most importantly being a mnc bank they dont follow RBI compliance and protocols. Its a risky bank to join in with respect to the career perspective