Associate Technical Analyst - Service Desk

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.  As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you'll do

The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment.

What youll need

Technical Support:

• Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person).
• Diagnose and resolve hardware, software, and network problems promptly and accurately.
• Escalate complex issues to higher-level support or specialized teams when necessary.

Hardware and Software Troubleshooting:

• Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users.

Asset Management:

• Maintain accurate records of IT assets, including inventory, warranties, and configurations.
• Assist with hardware and software procurement and disposal processes.

User Training and Documentation:

• Provide training and guidance to end-users on common IT tasks and best practices.
• Create and maintain user-friendly documentation and knowledge base articles.

Security and Compliance:

• Ensure that IT security policies and procedures are followed.
• Participate in security awareness initiatives and help implement security updates and patches.

Collaboration:

• Work closely with the IT team to resolve issues, deploy updates, and implement IT projects.
• Collaborate with third-party vendors and service providers as needed.

Experience & Education:

• 3+ Years experience in desktop support or a related role, preferably in a corporate environment.
• Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• 15 years Full time education is mandatory.

Skills:

• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
• Familiarity with hardware troubleshooting and repair.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.