Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Duck Creek Technologies

Compare

4.4

based on 692 Reviews

Video summary

1 Duck Creek Technologies Associate Support Engineer Job

Sr. Associate Support Engineer

Duck Creek Technologies

4.4

based on 692 Reviews

2-4 years

₹ 8.29 - 9.5L/yr (AmbitionBox estimate)

Remote

1 vacancy

Sr. Associate Support Engineer

Duck Creek Technologies

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Automation Testing Information Technology Application Support Air Ticketing Business Operations

+ 3 more

Job Description

This role is responsible for providing technical support, troubleshooting, and resolution of issues related to Duck Creek applications. The individual will work closely with internal teams and external stakeholders to ensure smooth application functionality and minimal downtime.

Job Description

Provide first or second-level application support, investigating and resolving issues reported by users.
Analyze application logs, database queries, and system behavior to diagnose root causes of incidents.
Collaborate with DBA, infrastructure, and Engineers teams to implement solutions and enhancements.
Monitor system performance and proactively identify potential issues before they impact business operations.
Support deployment and post-deployment validation of application updates and patches.
Document troubleshooting steps, issue resolutions, and knowledge base articles for future reference.
Escalate unresolved or critical issues to the appropriate teams while maintaining ownership until resolution.
Assist in implementing automation scripts and monitoring tools to improve support efficiency.
Work with business users to understand application-related challenges and provide timely resolutions.
Ensure compliance with service level agreements (SLAs) and maintain high availability of applications.
Participate in on-call support rotations, providing after-hours assistance as needed.
Contribute to continuous improvement initiatives by suggesting process enhancements and optimizations.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT YOU VE DONE

QUALIFICATIONS/REQUIREMENTS

Education and Work Experience:

Bachelor s degree in Computer Science, Information Technology, or a related field.
2+ years of experience in application support, IT operations, or a related role.
Hands-on experience with SQL, application logs, and debugging tools.
Preferred
Experience supporting Duck Creek applications or other enterprise software platforms.
Knowledge of cloud-based environments, such as AWS or Azure.
ITIL certification or experience working in an ITIL-based support environment.
Skills, Knowledge, Abilities, and Behaviors:
Strong problem-solving and analytical skills to diagnose technical issues.
Ability to handle multiple support tickets and prioritize based on impact.
Knowledge of application architecture, including web services and databases.
Excellent communication skills to interact with both technical and non-technical stakeholders.
Ability to work independently and within a team in a fast-paced environment.
Experience using ticketing systems such as ServiceNow
Familiarity with monitoring tools and log analysis platforms.
Basic scripting knowledge (e.g., PowerShell, Python) for automation purposes.
Strong attention to detail in troubleshooting and documenting solutions.
Ability to remain calm and focused under pressure during incident resolution.
Willingness to learn and adapt to new technologies and methodologies.
Customer-oriented mindset with a proactive approach to issue resolution.
Understanding of IT security principles related to application support.
Strong time management and organizational skills.
Ability to collaborate effectively with cross-functional teams.